It takes a patient and empathetic person to provide exceptional customer service. That’s why we look for passionate, dedicated people to fill our customer service roles.
As a customer service associate, you’ll have the chance to make the biggest difference in our customers’ lives. Whether you’re taking calls to help someone purchase a policy, filing a claim for someone in a stressful situation or resolving a billing issue, you’ll be the face of Nationwide and our On Your Side® promise.
Former Marine Corey Vaughn explains how working in Customer Service makes him feel his work has purpose and a direct impact on our customers. He also likes how Nationwide encourages professional growth and offers ample opportunities.
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Explore customer service careers at Nationwide
Delivering superior customer service is key to our business. If you excel in this field, we encourage you to explore a career at Nationwide.
Claims call centers
Claims call center associates are the first people customers contact when their property has been lost, stolen or damaged. Call center representatives lead customers through filing a claim and make sure they have what they need to restore their property and their lives. They also refer customers to body shops, emergency repair services and claims adjusters.
Claims services associates are a critical part of the claims back office because they provide claims and sales processing.
Customer service representatives in financial services are available to answer questions and solve problems regarding Nationwide’s financial products and services.
Personal and commercial lines policy servicing
Service representatives provide front-line customer support to address all aspects of a policy, including premium changes, policy purchases and new customer follow-up.
Develop your customer service career at Nationwide
Nationwide is an industry leader in providing exceptional customer service to our members. In part, that’s because we take the time to teach our new customer service associates how to handle every kind of situation.
When you join Nationwide, you’ll have the opportunity to receive structured training as well as personal and professional development sessions. We’ll work to ensure that you have every opportunity to advance.