Our vision is to be the trusted advocate for U.S. consumers and businesses by protecting what matters most and building a secure financial future.
Our core values are at the heart of who we are as a company because, above all else, we focus first on people. Our values are grounded in our mutual heritage, and we live them every day:
- We value people – Our biggest resource and our greatest asset in providing excellent service to our customers are our people and the diversity of skill, talent and experience they offer.
- We are customer-focused – We exist to serve our customers, and we strive to provide the very best personalized experience to each one.
- We act with honesty and integrity – We adhere to the highest ethical standards as we strive to do what is right and fair for our customers and for each other.
- We trust and respect each other – Valuing our differences and allowing each associate to express themselves in order to work together toward our common goals make us stronger as a company.
Our performance values
We also have a set of values that influence how we work: