Chief Customer Advocate
Nationwide has a number of reasons why we stand above the competition, but we're especially proud of our service to our customers. Nationwide will be there for you when something happens, whether it's the repair work from a simple fender-bender or the after effects of a powerful storm.
Nationwide will help you with everyday issues, too, such as a question about your statement or a concern you have with a claim.
To make sure you receive exceptional customer service from your insurance company, Nationwide created the Office of Customer Advocacy, managed by Chief Customer Advocate Jasmine Green who works closely with our CEO, Stephen S. Rasmussen.
Our customer advocate helps you get the answers you need
Green serves as a champion for customers across all of Nationwide’s businesses. Her role is unique within the company, and there are few customer service teams like it in insurance or any industry.
"I speak with customers regarding any issue they may have," she said. "If they need to contact someone and they don't know who to contact, they can always contact me or my customer advocacy team."
Green has been with Nationwide for more than 20 years. As the Chief Customer Advocate, she works hard as a champion for Nationwide policyholders and investors, and knows how to connect customers to the right people to get results.
"It's truly about a relationship," she said. "And that's all about listening."
Office of Customer Advocacy
8:30 a.m. – 5 p.m. ET
8 a.m. – 5 p.m. ET