• Terms and Conditions

Finance Shared Services Center

The Finance Shared Service Center’s Procure-To-Pay Department is a unique blend of functional responsibilities that include:

• Purchasing Services
• Accounts Payable
• Customer Services

While each of these departments can cooperate independently, they are a part of an end-to-end process intent on delivering high quality, back-office infrastructure support across Nationwide. At the core of our PTP model is the ability to process a high volume of transactions in a consistent, effective and cohesive manner.

Purchasing Services

This department’s functionality includes:

• Automated Purchase Order release to vendors
• Correspond with vendors on purchase order status
• Purchase Order line detail management
• Resolving variances between invoices and Purchase Orders

Accounts Payable

This department’s functionality includes:

• Purchase Order (PO) invoice processing
• Non-Purchase Order invoice processing
• Electronic Data Interchange (EDI) invoice processing
• Payments released based on standard pay terms
• Payments released via check or electronically via ACH and ePay
• Vendor Profile Data management and verification
• Year-end reporting
• Invoice processing audits

At Nationwide, we are required to have a current copy of each supplier’s W-9 (PDF) on file. All foreign suppliers must provide an original W-8 (PDF) form which contains an original signature, dated less than three years old and Part II, A, B and C must be completed. This information is used to maintain correct Taxpayer Identification Number (TIN), along with current supplier name and address information. The Taxpayer Identification Number (TIN) may be your Federal Employer Identification Number (FEIN) or if you don’t have a FEIN, your Social Security number (SSN).

Suppliers can email their current W-9 to INVOICES@nationwide.com. Those providing an original W-8 form must mail the form the following address (electronic or photo copies are not acceptable):

Nationwide Insurance
Attn: Accounts Payable
One Nationwide Plaza, 1-04-704
Columbus, OH 43215

Invoice payments may be delayed if the Accounts Payable department does not have this necessary information.

Nationwide maintains a standard Net30 day pay term from the invoice date for all invoices except where alternative conditions exist on purchase orders. Payments are released via check or EFT/ACH. Contact our Customer Service team if you desire to be set up for electronic payment.

Submitting Invoices for Payment Processing

Review our Vendor Guidelines (PDF) for instructions.

Customer Service

For help with invoice payment status or electronic invoicing options, contact FSSC Customer Support Services:

• Email FSSCCSS@nationwide.com. Responses are delivered within 24 hours (except weekends)
• Call 1-866-780-3772
• Hours of operation are Monday, Tuesday, Thursday and Friday from 7:30am-6:00pm Eastern. Wednesday from 9:30am-6:00pm Eastern.

For efficient research, be sure to include Invoice date, number, amount and Purchase Order number if applicable.