GrouProtector Policy FAQs

What are the payment options?

Payment must accompany all policy applications. There are several options:

• Payment by check (plan sponsor or agency check)
• Electronically via ACH form*
• Credit card (Visa or MasterCard)*

Policy applications can be processed more quickly using the ACH or credit card options. If one of these options is chosen, do not mail the original application.

Otherwise, mail the application with check payment, and the policy will be issued in the order it is received. The effective date of the policy will be honored with the acceptance of the risk and the payment of policy premium.

*Please contact our agency support line for assistance with ACH or credit card payments.

When will I receive the policy?

All policies, claim forms and certificates (if required by state law) are mailed to the agent the day after they are issued.

What can I expect for policy renewals?

Short-term policies do not renew automatically. Specialty Health will send the appointed agent an offer to rewrite coverage 60 days in advance of the anniversary date of the last policy. If the coverage is rewritten, a new policy number and contract will be issued.

The plan sponsor's cancelled check or proof of payment will serve as verification of a renewing policy. Confirmation of the renewal will also be specified by the appointed agent's commission statement.