Florida Frequently Asked Questions (FAQs)

You can reach Nationwide’s Claims Call Center at 1-800-282-1446. Our toll-free number is supported by Nationwide Claims Call Center staff, and service is available 24/7.

Immediately notify Nationwide’s Claims Call Center at 1-800-282-1446. Our toll-free number is supported by Nationwide Claims Call Center staff, and service is available 24/7.

At a minimum, you will need your policy number or home address. To facilitate the handling of your claim, you should note the location of the incident, the names and addresses of those involved, injuries received, any witnesses to the incident and police notification.

For a loss at your home, you should take immediate steps to safeguard the property and provide first aid to any injured persons. You may make temporary repairs to protect the property, but avoid contracting for permanent repairs until a Nationwide representative has inspected your property.

A Nationwide Claims Professional will review your report and initiate the claims process. If you have any questions after completing your claims report, you can speak to a Claims Professional by calling 1-800-282-1446 anytime.

You can obtain the name and phone number of the professional handling your claim by calling our Claims Call Center at 1-800-282-1446 anytime.

You can obtain your claim number by calling our Claims Call Center at 1-800-282-1446 anytime.

 

You can obtain status information about your claim by calling our Claims Call Center at 1-800-282-1446 anytime.

Good ideas are:

- Videotape your property

- Take an inventory of your belongings

- Keep your records in a safe place, such as a safety deposit box.

 

Suggested actions after a loss

1) Protect your property from further damage or loss by making reasonable temporary repairs.

2) Notify Nationwide promptly by calling our toll-free number 1-800-282-1446 anytime.

3) Retain a record of repair costs.

4) If theft or vandalism causes the loss, notify the police.

5) If the loss is related to a bank electronic fund transfer or credit card, notify the financial institution.

 

Suggested actions after an auto loss or accident

1) Contact the police if the loss is due to an accident.

2) Collect the loss information, including a description of and specific damages to all vehicles, names and addresses of all individuals involved or witnesses to the loss.

3) Contact Nationwide with your loss/accident information. Be ready to provide:

    - Your name and address

    - Names and addresses of witnesses or injured persons

    - General loss information

Promptly send Nationwide copies of any letters, notices or legal papers you receive about the accident. You may be asked to submit proof of loss documentation. If you received treatment for injuries, you may be asked to submit that information as well.

Call the Nationwide Fraud Hotline at 1-800-282-1446 anytime to report fraud.

We offer our customers convenient Drive-In locations where vehicles are inspected and a guaranteed estimate of damages prepared. If the Drive-In is located at an On Your Side^® Auto Repair Network^SM, customers may elect to have their vehicles repaired by the facility or they may take their vehicles to the shop of their choice without getting any additional estimates.

Yes, by contacting Nationwide Customer Service at 1-800-372-0713.

Find all your Medco needs, such as participating pharmacies, drug pricing and coverage information, drug formulary and dispensing limits, in our member resource center.

Contact Nationwide health administration at 1-800-372-0713.

You will need to put the request in writing and mail or fax to Nationwide health administration. Call the toll-free number on the back of your Nationwide health ID card for more information.

Contact Nationwide customer service at 1-800-372-0713 Monday through Friday 8 a.m. to 8 p.m. ET for specific information.

 

The way that you manage your credit is very important. Your credit helps determine such items as your home mortgage interest rate and auto insurance rates. A credit-based insurance score helps insurers to quote the fairest, most appropriate rate for every customer. Our experience shows that about half of our existing customers receive a rate decrease based on their credit score.

Insurers do not look at credit the same way financial institutions do. Insurers consider only items from your credit report that are relevant to loss potential. A financial institution uses credit to assess creditworthiness.

Our privacy statement explains how we collect, use, share and protect your information.

You can visit the Federal Trade Commission website for more consumer credit information. The FTC has many resources that explain how you can improve your credit score.

Some of the rating factors that influence your premium include:

- Age or driving experience

- How your vehicle is used

- Driving history

- Claims history

- Make and model of your vehicle(s)

- Geographic location

Nationwide uses a credit-based insurance score to predict insurance losses.

Studies show that considering credit creates a more accurate rate. Credit history is being used by a vast majority of insurers today. By predicting potential losses better, Nationwide can provide a more appropriate rate for each customer.

Nationwide uses many factors to determine your score. Some common factors are:

- Payment history (delinquencies or late payments)

- Length of time of credit history (When was your credit history established?)

- Type(s) of credit (credit cards, finance company installments, etc.)

When determining your score, gender, marital status, age, ethnicity, address and income are not considered.

Multi-factor authentication is any form of authentication (such as logging into Online Banking) that requires more than one independent piece of information to verify identity. For example, knowledge of a password is one factor, and knowledge of a secret question may be another. Nationwide Bank^SM Online Banking uses multi-factor authentication to ensure that only you can access your account. 

A SafeKey is a part of the Nationwide Bank^SM Online Banking login process and is in place to help protect the security of your account. A SafeKey is a form of multi-factor authentication, meaning that Nationwide Bank Online Banking uses multiple ways to verify your identity when you log in.

The first time you log in to Online Banking, we'll ask you to select a SafeKey image and description, to answer a series of secret questions (such as your father's middle name) and to decide whether you would like us to register your computer for future visits.

On subsequent visits to Online Banking, you will be prompted for your username. In response, your SafeKey image and description will display, then you will be asked to enter your password. You should not enter your password if you do not recognize your SafeKey image and description, as this may be an indication that you are visiting an unauthorized site. If you have not registered your computer with us, you will also be asked to answer one of the secret questions you provided during your first login.

Most browsers have an icon to indicate that you are on a secured site. Internet Explorer and Mozilla Firefox show a padlock image in the lower right-hand corner when a secured page is accessed.

We use physical and technical safeguards to protect your personal information. We limit access to your personal information to those who need it to do their jobs. The law requires our business partners to use your personal information only for our purposes. They may not share it or use it in any other way. We comply with all data security laws. 

The security question and answer is used to confirm your identity if you forget your password and need to update it. 

If you forget your password, answering your security question lets you change your password to a new one. Please note that your answer cannot be the same as your password.

We will use your email address to send you alerts and provide you with any other services you elect. Some online services require that Nationwide professionals contact you electronically.

Encryption is a technique that scrambles information so that it can only be viewed by the intended recipient. Online Banking uses an encryption scheme called Secure Sockets Layer (SSL) to ensure that the information you view and share with us cannot be intercepted by a third party.

Our privacy statement explains how we collect, use, share and protect your information.

Your browser must allow you to send and receive encrypted messages over the Internet. We recommend that your browser support strong (128 bit) encryption.