Insurance Frequently Asked Questions (FAQs)

 You can reach Nationwide claims services in a number of ways by:
Calling our toll free number 1-800-421-3535
Completing the online form
Contacting your agent
Our toll free number is supported by Nationwide claims call center staff. Service is available 24 hours a day, 7 days a week.

 Immediately notify Nationwide in one of three ways by:
Calling our toll free number 1-800-421-3535
Completing the online form
Contacting your agent
Our toll free number is supported by Nationwide claims call center staff. Service is available 24 hours a day, 7 days a week

 Be ready to provide:
Your name and address
Names and addresses of witnesses or injured persons
General loss information
It is helpful if you have your Nationwide policy number available.

 A Nationwide Claims Professional will review your report and initiate the claims process. If you have any questions after completing your claims report, you can view your claim online by using our claims inquiry function. This information should be available after your claim is submitted. Or if you prefer, you can speak to a Claims Professional by calling 1-800-421-3535.

 You can obtain the name and phone number for the professional handling your claim by:
Calling our ClaimsCallCenter at 800-421-3535
Logging in to your MyNationwide^SM account and selecting 'Check on a Claim'

You can obtain your claims number by:
Calling our ClaimsCallCenter at 800-421-3535
Logging in to your MyNationwide^SM account and selecting 'Check on a Claim'. 

You can obtain status information about your claim by:
Calling our ClaimsCallCenter at 800-421-3535
Logging in to your MyNationwide^SM account and selecting 'Check on a Claim'. 

 Good ideas are:
Videotape your property
Take an inventory of your belongings
Keep your records in a safe place - safety deposit box.

1. Protect your property from further damage or loss by making reasonable temporary repairs.
2. Notify Nationwide promptly in one of three ways by:
Calling our toll free number 1-800-421-3535
Completing the online form
By contacting your Nationwide Agent
3. Retain a record of repair costs.
4. If theft or vandalism causes the loss, notify the police.
5. If the loss is related to a bank electronic fund transfer or credit card notify the financial institution.
6. Auto Loss or Accident- Suggested list of tasks to complete:
7. Contact the police if the loss is due to an accident
8. Collect the loss information including: description of and specific damages to all vehicles, names and addresses of all individuals involved or witnesses to the loss
9. Contact Nationwide with your loss/accident information. Be ready to provide:
Your name and address
Names and addresses of witnesses or injured persons
General loss information
Promptly send Nationwide copies of any letters, notices or legal papers you receive about the accident. You may be asked to submit proof of loss documentation. If you received treatment for injuries, you may be asked to submit that information as well.

 Call the Nationwide Fraud Hotline at 800-474-7633 to report fraud. 

If a Nationwide policyholder has a MyNationwide account, they may choose to report via MyNationwide or report the claim without logging into their account. Logging into MyNationwide to report the claim can allow for faster assignment to a Claims Associate.  

 We offer our customers convenient Drive-In locations where vehicles are inspected and a guaranteed estimate of damages prepared. If the Drive-In is located at a Blue Ribbon Repair Facility, customers may elect to have their vehicles repaired by the facility or they may take their vehicles to the shop of their choice without getting any additional estimates. 

 Nationwide policyholders who have a MyNationwide account may have the opportunity to schedule a Drive-In appointment online under certain conditions while reporting their automobile claim through this method.

• Insurance cards may not be available online in your state. Due to state regulations, Delaware, New Hampshire, New York and Pennsylvania prohibit the display of this information.
  
• Statements are only kept for a certain number of days; the insurance card may not be available online. Please contact your agent to request an ID card

• Policy declarations may not be available online in your state. Due to state regulations, Delaware, New Hampshire, New York and Pennsylvania prohibit the display of this information.
  
• Declarations are only kept for a certain number of days; your insurance declaration may not be available online. Please contact your agent to request your insurance declarations.

1. Sign in to MyNationwide^SM.
   
2. Go to the Your Billing Information page.
   
3. Select your policy or Billing Account.
   
4. From the dropdown menu, select Payment History.

1. Sign in to MyNationwide^SM.
2. Click the View/Pay Bill link.
   
3. Select your policy.
   
4. From the dropdown menu, select View ID Card/Declaration .
   
5. Click the View the PDF link, and scroll down to view the ID card if available.
   

*ID Cards are only available for the past 13 months. ID cards are not available to view/print in Delaware, New Hampshire, New York and Pennsylvania.

1. Sign in to MyNationwide^SM.
   
2. Click the View/Pay Bill link.
   
3. Select your policy.
   
4. From the dropdown menu, select View ID Card/Declaration.
   
5. Click the View the PDF link, and scroll down to view the declaration if available.
   

*Policy declarations are only available for the past 13 months. Policy declarations are not available to view/print in Delaware, New Hampshire, New York and Pennsylvania.

1. Sign in to MyNationwide^SM.
   
2. Click the View/Pay Bill link.
   
3. Select your policy.
   
4. From the dropdown menu, select Current Statement.

*Billing statements for billing accounts and policies on a billing account can be viewed for the past 90 days. Billing statements for policies not on a billing account can be viewed for the past 13 months.

 You can use MasterCard, Visa and Discover.

Yes! Make a one-time Electronic Fund Transfer (EFT) payment with either a checking or savings account by following these steps:

Sign in to MyNationwide^SM.
Click the View/Pay Bill link.
Click the Pay Now button.
Select either the pay by checking account or pay by savings account link.

 Some of the rating factors that influence your premium include:

• age or driving experience
• how your vehicle is used
  
• driving history
  
• claims history
  
• make and model of your vehicle(s)
  
• geographic location

Ohio Farm Bureau members may pay premiums online, by direct deduction from a savings or checking account or by credit card.

All other members may pay premiums by direct deduction from a savings or checking account.

Visit the member resource center for more payment information.

Yes, by contacting Nationwide Customer Service at 1-800-372-0713.

Find all your Medco needs such as: participating pharmacies, drug pricing and coverage information, drug formulary and dispensing limits in our member resource center.

Contact Nationwide health administration at 1-800-372-0713.

You will need to put the request in writing and mail or fax to Nationwide health administration. Call the toll free number on the back of your Nationwide health ID card for more information.

Contact Nationwide^® customer service at 1-800-372-0713 for specific information.

To view the details of your homeowner policy, login to MyNationwide^SM , and click the "View/Pay Bills" link. In the drop down list, select "View ID cards and Declarations" to view a list of all your statements. Select the "View PDF" link to view policy details from your declarations page. All To view the details of your homeowner policy, login to MyNationwide^SM , and click the "View/Pay Bills" link. In the drop down list, select "View ID cards and Declarations" to view a list of all your statements. Select the "View PDF" link to view policy details from your declarations page. All customers should be able to view their declarations page. Customers should be able to view their declarations page.

 The way that you manage your credit is very important. Your credit helps determine such items as your home mortgage interest rate and auto insurance rates. A credit-based insurance score helps insurers to quote the fairest, most appropriate rate for every customer. Our experience shows that about half of our existing customers receive a rate decrease based on their credit score.

 Insurers do not look at credit the same way financial institutions do. Insurers only consider items from your credit report that are relevant to loss potential. A financial institution uses credit to assess credit-worthiness.

Read our privacy statement to find out how we collect, use, share and protect your information.

 You can visit the Federal Trade Commission (FTC) Web site for more consumer credit information:

This site has many resources that explain how you can improve your credit scores.

Some of the rating factors that influence your premium include:

* age or driving experience
* how your vehicle is used
* driving history
* claims history
* make and model of your vehicle(s)
* geographic location

Nationwide uses a credit-based insurance score to predict insurance losses.

Studies show that considering credit creates a more accurate rate. Credit history is being used by a vast majority of insurers today. By predicting potential losses better, Nationwide can provide a more appropriate rate for each customer.

Nationwide uses many factors to determine your score. Some of the more common factors are:

* Payment history (delinquencies or late payments)
* Length of time of credit history (when was your credit history established?)
* Type(s) of credit (credit cards, finance company installments, etc.)

When determining your score, gender, marital status, age, ethnicity, address and income are not considered.

Multi-factor authentication is any form of authentication (such as logging into Online Banking) that requires more than one independent piece of information to verify identity. For example, knowledge of a password is one factor, and knowledge of a secret question may be another. Nationwide Bank Online Banking uses multi-factor authentication to ensure that only you can access your account.

A SafeKey is a part of the Nationwide Bank Online Banking log-in process to help protect the security of your account. A SafeKey is a form of multi-factor authentication, meaning that Nationwide Bank Online Banking uses multiple ways to verify your identity when you log in.

The first time you log in to Online Banking, we'll ask you to choose a SafeKey image and description, select and answer a series of secret questions (such as your father's middle name) and register your computer for future visits if you'd like to.

On subsequent visits to Online Banking, you will be prompted for your username but not your password. In response, your SafeKey image and description will display, and you will be asked to enter your password. You should not enter your password if you do not recognize your SafeKey image and description, as this may be an indication that you are visiting an unauthorized site. If you have not registered your computer with us, you will also be asked to answer one of the secret questions you provided during your first visit.

Most browsers have an icon to indicate that you are on a secured site. Internet Explorer and Mozilla Firefox show a padlock image in the lower right-hand corner when you access a secured page.

We use physical and technical safeguards to protect your personal information. We limit access to your personal information to those who need it to do their jobs. The law requires our business partners to use your personal information only for our purposes. They may not share it or use it in any other way. We comply with all data security laws.

The security question and answer is used to confirm your identity if you forget your password and need to update it.

If you forget your password, answering your security question lets you change your password to a new one. Please note that your security answer can't be the same as your password.

We'll use your email address to send you alerts and provide you with any other services you elect. In addition, some online services require that Nationwide professionals contact you electronically.

Encryption is a technique that scrambles information so that it can be viewed only by the intended recipient. Online Banking uses an encryption scheme called Secure Sockets Layer (SSL) to ensure that the information you view and share with us cannot be intercepted by a third party.

Read our privacy statement to find out how we collect, use, share and protect your information.

Your browser must allow you to send and receive encrypted messages over the Internet. We recommend that your browser support strong (128 bit) encryption.