My Account Frequently Asked Questions (FAQs)

To get Account Access on nationwide.com, click "Sign me up" under My Account on the homepage. Be ready to enter your name, policy or billing number, zip code, date of birth and Social Security number (optional). You will also be asked to create a username and password to access your new account.

You can use your Account Access to view policy information, pay your insurance bill or request changes to your policy.

You can log in to your Account Access from the nationwide.com homepage or on the Account Access login page. You will need to register for an account before you can log in.

If you forget your password, you can retrieve it from the nationwide.com or Account Access homepages.

On nationwide.com, select your account from the My Account box, and then click on "password" in "Forget your username and/or password?"

You can add or remove drivers to your policy; add, remove or replace vehicles; change your address; and update information such as your lienholder/lease holder. Account Access will process your changes through a request to the agent.

There could be several reasons that you cannot pay your bill using Account Access:
-The bill may not have been generated yet
-There may be no balance due at this time
-You may have a billing account, and the bill is not paid at the policy level
-You may be trying to pay a past due bill
-The policy may have been cancelled

• Sign in to Account Access
• Go to the Your Billing Information page.
• Select your policy or Billing Account.
• From the menu, select Payment History.

The payment history for your selected account or policy will appear, and you can view your last payment made online. Note: Payment history is not available for homeowner policies. Please contact your agent for that information.

-Sign in to Account Access
-Click the View/Pay Bill link
-Select your policy
-From the menu, select Current Statement

*You can review your billing statements for the past 90 days if it's on a billing account. If your policy is not on a billing account, you can view your statements for the past 13 months.

Yes! Make a one-time Electronic Fund Transfer (EFT) payment with either a checking or savings account by following these steps:

-Sign in to Account Access
-Click the View/Pay Bill link
-Click the Pay Now button
-Select either the pay by checking account or pay by savings account link

It's a convenient way for our policyholders to pay multiple policies through a combined bill. As a policyholder, you can choose direct billing on an account or authorize a monthly electronic funds transfer from your checking account.

Each billing account has a unique number, which you will use to set up your online Account Access. Generally, a billing account will look like this: 4200222222 or 4200222222ABC. When creating an online account, do not include the ABC at the end of your billing account number. Information on all billing accounts and policies can be viewed regardless of the number used to create the account.

-You can view billing statements for policies on a billing account for the past 90 days
-You can view billing statements for policies not on a billing account for the past 13 months

-You may have updated your policy since your last bill
-You may have a late fee
-You may have overpaid or underpaid a previous bill
-You may have a charge for a returned check
-Your policy may have renewed with a new premium amount

You can view policy documents, including ID cards and declarations, for the past 13 months in most states. If you live in Delaware, New Hampshire, New York or Pennsylvania, your state does not permit Nationwide to display your policies online.

You can view your personal auto and homeowner policies as well as umbrella policies with Account Access.

Usernames must be unique to each system. If you create a name that already exists, we'll give you some alternative suggestions you can choose from or try another on your own. Valid usernames must be 6-30 characters long and can't contain spaces or these special characters: <, >, ", ', %, & . Uppercase and lowercase are treated the same.

Make your account as secure as possible by creating a password that:

• Avoids dictionary words
• Uses both digits and punctuation
• Uses a word only you are likely to know and is easy to remember (e.g., mother's maiden name, name of a childhood pet)
• Passwords are case-sensitive (the system recognizes the difference between a capital letter and a lower-case letter) and must be 6-30 characters long. The following special characters are not permitted: ^, &, *, (, <, >, ", ', %. Your password may not be the same as your username.

You can find an investment professional online using our professional locator tool or by calling the Consumer Solutions Center at 1-888-543-3756.

Representatives of Nationwide Securities, LLC, P.O. Box 183137, Columbus, OH 43218, 1-888-753-7364. A Registered Investment Advisor Member NASD, SIPC.

Professional locator looks for a professional within a maximum of 300 miles of your location. Our network of financial professionals is growing, but if there isn't currently a professional in your area, we can help you find someone to work with over the phone or a little farther from your home. Call us at 1-888-543-3756 for help.

Representatives of Nationwide Securities, LLC, P.O. Box 183137, Columbus, OH 43218, 1-888-753-7364. A Registered Investment Advisor Member NASD, SIPC.

Since you’re already working with an investment professional, he or she probably knows your needs the best. The conversations you’ve had provide the background needed to make good recommendations. Consider calling your investment professional to talk about which Nationwide products or services might be right for you.

Representatives of Nationwide Securities, LLC, P.O. Box 183137, Columbus, OH 43218, 1-888-753-7364. A Registered Investment Advisor Member NASD, SIPC.

Nationwide offers financial products through thousands of different companies including independent brokers, banks, investment firms and Nationwide Agents. The professional locator returns results only for Nationwide agents who are licensed to offer a complete range of financial product options.

Nationwide variable annuities are issued by Nationwide Life Insurance Company, Columbus, Ohio. The general distributor is Nationwide Investment Services Corporation, member NASD. In MI only: Nationwide Investment Svcs. Corporation.

An investment professional will:

• Take the time to understand your goals
• Recommend investments that fit your needs
• Analyze how changing economic and personal situations affect you
• Deliver timely financial information

Representatives of Nationwide Securities, LLC, P.O. Box 183137, Columbus, OH 43218, 1-888-753-7364. A Registered Investment Advisor Member NASD, SIPC.

You can call us at 1-888-867-5175 to have your password reset. Keeping your account secure is one of our top priorities, so we can't process this type of request through e-mail. In addition, we won't ever ask for or provide contract information via e-mail.

Please call us at 1-888-867-5175 to make a withdrawal. We'll help you with the paper work and tell you about early withdrawal penalties that may apply. Keep in mind that if you take withdrawals before you're 59½, you may have to pay a 10% tax penalty in addition to ordinary income taxes. Early withdrawals may be subject to ordinary income taxes. They may trigger early surrender charges and reduce your death benefit and cash value. Keeping your account secure is one of our top priorities, so we'll ask a few questions to confirm your identity before making any changes. As an additional security precaution, we won't ever ask for or provide contract information via email.

• Select Access My Account on the upper left of our home page.
• Select your account from the drop-down list and enter your username and password.
• If you haven't already set up account access, click Sign Up.

Please call us at 1-888-867-5175. A number of factors determine whether you can take a withdrawal. We'll help you make that determination and help with the paper work if your account is eligible. Keeping your account secure is one of our top priorities, so we can't process this type of request through email. In addition, we won't ever ask for or provide contract information via email.

Your employer or third party administrator can assist you with information regarding rolling over your pension account.

All retirement plans are different, so it's best to ask your employer or your plan's administrator. They can help you determine if your plan accepts rollovers and will help you with the paperwork.

To see the previous day's unit values, access your account through nationwide.com, log on and select the balance detail tab. To view unit values for a different day, click the explore funds tab and then unit values.

Penalties and fees differ from retirement plan to retirement plan. To find out what they are for your plan, call your employer or your plan's administrator. If you're not sure who to contact, call us at 1-888-867-5175, option 1, and we'll help you figure it out.

The symbols may have been included in the Fund Performance Summaries in your plan's enrollment materials, or contact us at 1-888-867-5175, option 1.

We don't take processing fees for transactions of variable investment options made over the web or through the voice response unit. If you have money in one of the fixed investment options, certain Market Value Adjustments (MVAs) and other restrictions may apply, or limitations may result from transactions made. For specifics information about fees, please contact your employer, your plan's administrator or call us at 1-888-867-5175, option 1.

This secure portion of the website allows you access to your account information. In addition, you can:

• Enroll for edelivery of account information
• View the past 18 months of statements
• Make online trades
• Update account information

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Contact your investment professional for questions related to your Nationwide Funds^SM account, or call Nationwide Funds Shareholder Services at 1-800-848-0920, Monday through Friday, 8 a.m. to 9 p.m. ET.

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You can visit nationwide.com/mutualfunds or nationwide.com  and click the link to mutual funds in the Account Access box. If you haven’t registered yet, go to Account Access and complete the shareholder registration.

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Individual retirement accounts (IRAs) and systematic investments require a $1,000 initial investment. Subsequent investments must be at least $50.

Non-IRA accounts take a $2,000 initial investment and $100 for subsequent investments.

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Multi-factor authentication is any form of authentication (such as logging into Online Banking) that requires more than one independent piece of information to verify identity. For example, knowledge of a password is one factor, and knowledge of a secret question may be another. Nationwide Bank Online Banking uses multi-factor authentication to ensure that only you can access your account.

A SafeKey is a part of the Nationwide Bank Online Banking log-in process to help protect the security of your account. A SafeKey is a form of multi-factor authentication, meaning that Nationwide Bank Online Banking uses multiple ways to verify your identity when you log in.

The first time you log in to Online Banking, we'll ask you to choose a SafeKey image and description, select and answer a series of secret questions (such as your father's middle name) and register your computer for future visits if you'd like to.

On subsequent visits to Online Banking, you will be prompted for your username but not your password. In response, your SafeKey image and description will display, and you will be asked to enter your password. You should not enter your password if you do not recognize your SafeKey image and description, as this may be an indication that you are visiting an unauthorized site. If you have not registered your computer with us, you will also be asked to answer one of the secret questions you provided during your first visit.

Most browsers have an icon to indicate that you are on a secured site. Internet Explorer and Mozilla Firefox show a padlock image in the lower right-hand corner when you access a secured page.

We use physical and technical safeguards to protect your personal information. We limit access to your personal information to those who need it to do their jobs. The law requires our business partners to use your personal information only for our purposes. They may not share it or use it in any other way. We comply with all data security laws.

The security question and answer is used to confirm your identity if you forget your password and need to update it.

If you forget your password, answering your security question lets you change your password to a new one. Please note that your security answer can't be the same as your password.

We'll use your email address to send you alerts and provide you with any other services you elect. In addition, some online services require that Nationwide professionals contact you electronically.

Encryption is a technique that scrambles information so that it can be viewed only by the intended recipient. Online Banking uses an encryption scheme called Secure Sockets Layer (SSL) to ensure that the information you view and share with us cannot be intercepted by a third party.

Read our privacy statement to find out how we collect, use, share and protect your information.