Claims Frequently Asked Questions

Immediately notify Nationwide by:

• Calling 1-800-421-3535
• Filing an auto, property or watercraft claim online
• Contacting your agent

When contacting Nationwide about a claim, be ready to provide:

• Your name and address
• Names and addresses of witnesses or injured persons
• General loss information
• Your Nationwide policy number (if available)

A Nationwide claims professional will review your report and start the claims process. If you have any questions after completing your claims report, you can view your claim online after logging in to your account. To speak to a claims professional, call 1-800-421-3535.

To get the name and phone number for the professional handling your claim, call 1-800-421-3535 or log in to Account Access and click “Check on a Claim.”

To get your claim number, call 1-800-421-3535 or log in to Account Access and click “Check on a Claim.”

To check on the status of your claim, call 1-800-421-3535 or log in to Account Access and click “Check on a Claim.”

If your property has been damaged:

1. If necessary, protect your property from further damage or loss by making reasonable temporary repairs. Keep a record of repair costs.
2. Notify Nationwide.
3. If theft or vandalism caused the loss, notify the police.
4. If the loss is related to a bank electronic fund transfer or credit card, notify the financial institution.

If you’ve been involved in an accident:

1. Notify the police.
2. Collect the descriptions and specific damages to all vehicles, as well as the names and addresses of all individuals and witnesses involved.
3. Notify Nationwide.
4. Promptly send Nationwide copies of any letters, notices or legal papers you receive about the accident. You may be asked to submit proof of loss documentation. If you received treatment for injuries, you may be asked to submit that information as well.

Call the Nationwide Fraud Hotline at 1-800-474-7633.