Start here to find the answers to your frequently asked questions about Internet banking. Nationwide Bank’s online customer service center has the resources you need to understand the different products and features we offer.
Online Customer Service: Get the Answers to Your Bank Questions
As you may be aware, a major online security vulnerability known as the “Heartbleed bug” has opened up a window to let attackers steal information such as user names, passwords and the private keys sites use to encrypt and decrypt sensitive data.
Nationwide responded immediately with a security patch to fix the issue, and we have no indication of customers being impacted or compromised. However, as a precaution we recommend you reset your password.
Please contact us if you have further questions or concerns. You can reach us weekdays 8am-8pm EST at 1-877-422-6569 or log in and message us via Message Center.
A trust account allows one person to manage an account on behalf of another. To open a trust account with Nationwide Bank, please call 1-877-I Bank NWSM (1-877-422-6569). You can also fax your information to us at 1-800-816-9170.
You’ll need to have this information handy when you call:
- Trust paperwork that includes the legal names of all parties (the first and last pages plus the powers for the trust)
- Name, address, date of birth, driver’s license number with issue and expiration dates for all parties involved in the trust account
It’s also important to note that as a result of an FDIC rule, virtually any beneficiary may qualify for beneficiary coverage. Depositors can now designate a beloved friend, life partner or relative outside of the immediate family group. This FDIC rule also covers beneficiaries that are charitable organizations or nonprofit entities recognized under the Internal Revenue Code.
Typically, there are two common causes for difficulty with logging in: pop-up blockers and the latest version of Internet Explorer.
- Pop-up blockers. Most web browsers let you block annoying pop-up advertisements. However, online banks and credit cards companies use pop-ups to help customers manage their accounts. If you're having trouble, you'll need to disable the pop-up blocker so you can log in to Nationwide Bank.
- How do you disable the pop-up blocker? That depends on what web browser and toolbar you are using. For Internet Explorer, for example, you would select the Tools pull-down menu, then Pop-Up Blocker, then Turn Off Pop-Up Blocker.
For Yahoo toolbar, look for the pop-up blocker icon, an image of a webpage with a shield in front of it. Click on the tiny arrow next to the icon to display the menu. If there is a checkmark next to Enable Pop-Up Blocker, click on it to make the checkmark disappear.
Yes. Log in to online banking and select "Account Services" and "Account Names" from the main menu.
Yes. You can download your account information to view it in Money, Quickbooks or Quicken. After logging in to online banking, select "Account Services" and then "Download Account Activity" from the main menu. Choose Money, Quickbooks or Quicken from the “Format Type” dropdown menu.
Yes. You can view, print and archive up to 24 months of past statements. To receive a copy by mail, call Customer Care at 1-877-422-6569, 8 a.m. - 8 p.m. ET weekdays. We may assess a small fee for mailed statements.
Your transaction history builds day by day from the date of enrollment. It holds three months of recent account activity.
No. Individuals or businesses outside the United States are not eligible for bill payment.
Yes. If the payment has not yet been processed or the paper check has not yet posted to the checking account, you have the ability to modify or cancel the item. To cancel a payment, go to the “Make Payments” screen and click “Cancel” next to the appropriate payment in the “Pending Payments” section.
With the Expedited Payments feature, you have the flexibility to send electronic payments the same day, or to send a check overnight. Bill payment requests made before 3 p.m. ET are processed the same day the request is made. To get started, click “Bills & Payments,” then “Expedited Payment.”
Yes. If you have more than one Nationwide Bank Checking account, you can pay your bills from whichever one you choose. From the “Pay Bills” screen, click the arrow next to “Pay From Account” and a dropdown menu will appear with the additional funding accounts that are available.
Bill payments must be for at least $1 and cannot exceed $10,000 for a single payment. There is also a maximum of $20,000 a day per bill pay user.
When you use the Visa debit card for purchases at a merchant featuring the Visa logo, you do not need to provide a personal identification number (PIN). An ATM or direct debit point-of-sale transaction requires a PIN.
Please notify Nationwide Bank before you travel abroad to temporarily authorize your card where allowed by law. (Certain restrictions may apply.) To combat an increase in international counterfeit credit cards, Nationwide Bank has blocked use of our checking Visa debit card and ATM cards in Cuba, Iran, Sudan and Syria.
Your card is valid through the end of the expiration month listed on the card. For example, a card that expires June 2013 is valid through June 30, 2013. Your new card will be sent to you within the last two weeks of the expiration month.
A non-Nationwide Bank ATM is any ATM that Nationwide Bank doesn't own or operate.
Yes. To request an ATM card for your account, send us an e-mail from the Message Center in online banking or call 1-877-422-6569, 8 a.m. – 8 p.m. ET weekdays.
Call the Social Security Administration at 1-800-772-1213. You’ll need to provide your Social Security number, your account number, and Nationwide Bank's routing and transit numbers.
For savings and money market accounts, you can make an unlimited number of withdrawals at an ATM or branch. However, you are limited to six preauthorized check, telephone or computer transfer debits out of your account per monthly statement period. For more information, see terms and conditions.
Yes. You can have your funds transfer processed immediately or on a future date.
Yes. You will be required to complete a one-time verification that you own the external account prior to transferring funds.
You can use our 24-hour phone banking to:
- Check your account balance
- Review recent transactions
- Search your transaction history
- See if a check has cleared
- Transfer funds between your Nationwide Bank accounts
- Review how much interest has been paid to your accounts
You'll need your Social Security number and PIN. If you opened your account online, you created your PIN as part of the application process. If you don’t know your PIN or need to create one, a Customer Care representative can help.
Yes. You can access your Nationwide Bank accounts over the phone 24 hours a day, seven days a week. Just call 1-877-422-6569.
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