Bank FAQs

Online Customer Service: Get the Answers to Your Bank Questions

Start here to find the answers to your frequently asked questions about Internet banking. Nationwide Bank’s online customer service center has the resources you need to understand the different products and features we offer.

HEARTBLEED STATEMENT

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What is the Heartbleed bug?

GENERAL

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What do I need to open a trust account?

ONLINE BANKING FEATURES

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I'm having trouble logging into my account. What's going on?

Am I able to view my statements online?

BILL PAY

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Can I cancel or place a stop payment on a bill payment?

Is there a cutoff time to ensure my bill payment will be sent on time?

Can I pay bills from multiple accounts?

DEBIT CARD

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Can I use my debit card while traveling abroad?

ATM

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DIRECT DEPOSIT

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MONEY TRANSFER

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PHONE BANKING

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What functions can I perform with phone banking?

What do I need in order to use 24-hour phone banking?