Member Connections
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In The Nation, Our Members Have A Voice

History of connecting with our members

Nationwide has a long history of listening to our members.  Formal meetings between Nationwide leadership and our members began in 1952.

These face-to-face conversations are a chance for members to ask questions, make comments and offer suggestions about their insurance experience and their relationship with Nationwide. We don’t talk about sales during these meetings – we’re there to listen.

Member Connections today

The objectives of Member Connections meetings are to better understand member needs, get feedback on our products and service, and create meaningful, local interaction between members and Nationwide regional leaders. What we learn is shared with Nationwide’s senior leaders so we can continue to improve our products and services.

312  Number of auto and property members we met with face to face in 2013 from across the U.S.

23  Average number of attendees at Member Connections meetings 

Members have a voice

In the Nation, our members have a voice, and we want to hear what you have to say.  For more information about Member Connections meetings, email us at  Here’s what some of our current members said in recent meetings:

“Definitely not what I expected.  I expected a large group and I would be unseen, unheard.  When I arrived I saw it was personal and intimate and I learned from others’ questions.  On a scale of 1-10, I rate this an 11.”  (San Antonio, TX)

“I didn’t want to come but my husband made me and I learned a lot” (Raleigh, NC)

“You really didn’t try to sell me anything”  (Greenville, SC)

“Relationships are important and this is what it’s all about.” (Bartlett, TN)

“I liked hearing other customers’ stories and knowing such things are being relayed to higher ups and considered for possible fixes.” (Sacramento, CA)