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Mobile Banking Frequently Asked Questions (FAQs)

What is Mobile Banking?
Nationwide Bank’s Mobile Banking offers three more ways to get convenient access to your checking, savings, money market and CD accounts. Sign up for Mobile Banking, and you can:

1. Bank by SMS/text – Set up text alerts or text us for information about your accounts.
2. Bank by mobile web browser – Visit m.nationwidebank.com from any smart phone to check your balance or transfer funds.
3. Bank by mobile app – Download our app for even easier access to your accounts.

How do I sign up for Mobile Banking?
There’s no charge from Nationwide Bank to use Mobile Banking, but texting or browsing rates from your carrier may apply. Get started with these steps:

1. Enroll.  Log in to your online banking account and look for the Mobile Banking link on the left. Enter your phone number to get an activation code. (Your activation code is valid for 12 hours.)
2. Activate.  Choose the Mobile Banking option that fits your needs:
   • SMS/text – We’ll send you a text message. Text us back with your activation code to complete enrollment. After that, you can text C to 79680 to get a list of commands you can use to bank by text. Or you can log in to your Nationwide Bank account to set up text alerts to keep track of your money.
   • Mobile web – Visit m.nationwidebank.com using your mobile browser and enter your activation code to complete enrollment. Be sure to bookmark this page for faster viewing later.
   • Mobile app – Download Mobile Banking for your phone. Enter your activation code into the app, and you’re ready to bank by mobile app. Mobile Banking is available from:
     - iTunes if you have an iPhone
     - Android Market if you have an Android phone
     

Why isn’t my activation code working?
Your activation code is good for 12 hours. After that, it expires. To get a new one, log in to your account and visit the Mobile Banking area.

Can I search for specific checks with Mobile Banking?
Yes, you can search for checks by entering a range of check numbers into the High Check # and Low Check # areas, such as 2015 to 2000 . If you’re looking for a specific check, enter the same check number into both areas.

Can I search for a specific deposit or withdrawal amount in the app?
Yes, we’ll ask you for a range to search for. If you know the specific amount, type that number into both the High and Low boxes.

What if I change mobile phone service providers?
You can still use our Mobile Banking app if you change providers. Call us at 1-877-422-6569, and we’ll walk you through the process.

Why do I get an error message when I try to use the mobile app on my Blackberry?
Mobile Banking works for the BlackBerry phones listed below. If you have another type of Blackberry, you can still enjoy mobile banking at m.nationwidebank.com. Bookmark this page for even faster access.

7130c, 7130e
8700c, 8700g, 8703e
8800, 8820, 8830
Bold 9000, 9650, 9700
Storm 9530
Storm 2 9550
Curve 8300, 8310, 8320, 8330, 8520, 8530, 8900, 9300
Pearl 8100, 8130
Pearl Flip 8220, 8230
Torch 9800
Tour 9630

I cancelled Mobile Banking, but I want it back again. Why am I getting an error message?
You need to take a few steps to re-enroll in Mobile Banking. 

Delete the mobile app:

• Delete the app from your phone
• Clear your web history, cookies and cache from your phone (On most phones, you can do this from your web browser settings.)

Re-enroll in Mobile Banking:

• Log in to your online banking account and click the Mobile Banking link on the left.
• Enter your mobile phone provider and your phone number. You will receive an activation code.
• Nationwide Bank will text your phone to make sure we have the correct number. Respond by texting us your activation code.
• Download the mobile app for your iPhone, Blackberry or Android phone.
• After you have the app on your phone, type in your activation code, and you’re ready to use Mobile Banking.

Call us at 1-877-422-6569, if you need additional help.

What phones work with the mobile app?
The mobile app works best on Android devices (supporting the 1.5 platform or higher) as well as these mobile phones:

What if my phone isn’t on the list?
You can still get many of the features of Mobile Banking even without the app, including:

• Mobile-friendly banking at m.nationwidebank.com (Be sure to bookmark it for even faster access.)
• Bank by text

I received an activation code but never used it. What do I do now?
Activation codes expire after 12 hours. If you need a new one, log into your Nationwide Bank account and request a new one under the Mobile Banking link.

I did not receive a text message. What should I do?
Typically you should receive a text message within a few minutes after enrolling in Mobile Banking. Sometimes mobile carriers experience delays. Make sure your phone has a wireless signal. Then check that you entered the correct phone number on the enrollment site. If you still do not receive it, contact your wireless carrier to be sure text messaging is enabled on your phone.

Can I use Mobile Banking on more than one phone?
Yes. Log on to your account to enroll (and then activate) another phone number.

Is Mobile Banking available for iPad® and iPod touch®?
Yes, you can bank by mobile web and by mobile app with an iPad and iPod touch. Because these devices do not include a phone number, follow these steps to enroll:

1. Enroll. Log in to your online banking account and look for the Mobile Banking link on the left. Choose Enroll Another Mobile Device. Under Carrier, select Other/iPod touch. Enter a phone number. (A land line number is ok. If you plan to enroll your mobile phone separately, use a number other than your cell phone number.) You will get an activation code that is valid for 12 hours.
2. Activate. Visit m.nationwide.com on your iPad or iPod touch. Enter your activation code and the same phone number entered on the enrollment screen, and you’re ready to bank by mobile web.
3. Download the app. Visit iTunes to download the Mobile Banking app. Enter your activation code and the phone number, and you’re ready to bank by mobile app.

If you also want to bank by SMS/text message, you can enroll your mobile phone in Mobile Banking. Log into your account to get another activation code.

Can I use Mobile Banking with my company BlackBerry?
Your company may prohibit you from downloading apps to your smart phone. If so, you can still sign up for Mobile Banking to bank by mobile web and by SMS/text.

What if my mobile phone is lost or stolen?
If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service. Then sign on to online banking and disable or remove your phone from Mobile Banking.

What are the text message commands I can use?
Use this list to help you bank by text. You can always text C to 79680 to have a list sent to your phone.

When will I receive the SMS/text alerts I’ve signed up for?
Many SMS/text alerts are immediate, but some transactions take a little more time to process. You’ll receive these alerts between 9:30 and 10 p.m. ET. These include:

• Purchases you make using your PIN
• Cleared checks
• Overdraft protection