On Your Side® Pledge
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Our On Your Side® Pledge to You

As a valued member of our Nationwide family, your needs are important to us. We put customer service at the heart of what we do. We'll answer your questions, offer experienced and honest advice and serve as your advocate. We believe that you have the right to know what you can expect from us. That's why we created an On Your Side® pledge.

We pledge to provide:

  • Friendly, caring and personal treatment. We will treat you the way you expect to be treated.
  • A prompt response. We will get back to you quickly in the way you prefer.
  • Clear, straightforward answers to your questions. We will give you information in a way that is easy to understand.
  • Respect for your privacy. We will protect your personal information each and every day.
  • Accurate information and service. If we make a mistake, we will be accountable for it and fix it.
  • A thank-you for your business. We will tell you regularly that we appreciate your business.