Email Fraud Protection

Protect Yourself From Email Fraud and Online Bank Scams

“Phishing” is a popular technique used by identity thieves that involves sending email messages with links to fraudulent websites in an attempt to obtain an individual's personal or financial information. The emails are always unsolicited and may appear to come from a legitimate financial institution or company.

Each year, companies and individuals lose hundreds of millions of dollars from online banking fraud. However, there are ways to help you and your company recognize it and avoid becoming a victim.

Ways to protect yourself from email fraud and online bank scams

Nationwide Bank will never request your online banking username or password in an email. We strongly suggest that you do not provide this information with anyone, as this could provide full access to your accounts.

Also follow these tips to avoid becoming a victim of online banking fraud:

  • Monitor your account activity frequently.
  • Never disclose sensitive information in an email. This includes account numbers, credit card numbers, usernames, passwords, PINs, driver's license numbers and Social Security numbers.
  • Don't reply to unsolicited emails that appear to originate from Nationwide Bank. If you have questions about your Nationwide account, please log in using the secure online message Safekeys center.
  • Update your password on a regular basis, and never divulge it to anyone. Many information security experts recommend that you change your passwords at least every 60 days.
  • Be wary of email requests asking you to verify or reconfirm confidential personal information. In many fraudulent email cases, the email address of the sender appears genuine (e.g.,, as do the design and graphics.
  • Never open emails or attachments that come from an unrecognized source. Delete both the email and the attachment, as it may contain a virus or malicious program. We also encourage you to use and maintain the most updated anti-virus software.

Steps to take if you suspect you’re a victim of a phishing scheme

If you suspect that you may have provided confidential information to a fraudulent website, please take the following steps:

  1. Change your password.
  2. Contact Nationwide Bank immediately at 1-877-422-6569, Monday – Friday, 8 a.m. – 8 p.m. ET.
  3. Consider contacting contact credit reporting services and have a fraud alert attached to your credit report file.
  4. Consider reporting the incident to the Federal Trade Commission at