Privacy Policy

At Nationwide Mutual Insurance Company (“Nationwide”), protecting your privacy is important. We know you are interested in how we collect, use, share, and protect your information. We treat your personal information responsibly and provide you with choices about how we use and share it. This privacy policy describes the choices available to you regarding your personal information and how you can update this information provided on

Information Collection

We collect information from you automatically through your use of our website, with cookies and similar technology, and when you provide information directly to us through our website. We have described these information collection practices in more detail below.

Information We Collect Automatically
We gather certain information automatically using cookies along with online technologies, such as beacons, tags, and JavaScript whenever you use our website, send us an email, or interact with our emails and advertisements. This information may include internet protocol (IP) addresses, browser information, internet service provider (ISP), referring and exit pages, operating system, session ID, date and time stamp, geolocation, and click stream data. We use this information to:

We also use Local Storage Objects (LSOs) such as Flash to also enhance, personalize, and improve your online experience. You can manage your Flash LSOs by clicking here.

Information We Collect Through Cookies and Similar Technology
Nationwide uses third party cookies, beacons, tags, and JavaScript to collect anonymous information and technical data, like your internet protocol (IP) address, operating system, and session ID. Nationwide shares this information with our business partners to manage our online advertising and to recognize visitors’ computers and devices. This allows us to render relevant Nationwide ads to you. This is referred to as behaviorally targeted or interest based ads. Our third party partners also use such technologies for website analysis and to manage the effectiveness of our ads placed on other websites. We do not store your name, address, telephone number, email address, or any sensitive personal information in these cookies and similar technologies. The companies that distribute our ads are only permitted to use or share your information for marketing Nationwide products and services.

Each of the third parties that we use for our online marketing and tracking efforts should post a privacy policy that fully describes the advertising and data collection activities on their website. However, we cannot guarantee that all of these websites disclose this information.

We also use third party Local Storage Objects (LSOs) such as Flash to also enhance, personalize, and improve your online experience. You can manage your Flash LSOs by clicking here.

Opting out of behaviorally targeted advertising
You can access TRUSTe’s Advertising Choices website and submit opt-outs to prevent third parties from showing you targeted ads. Please note that you may continue to see generic or non-targeted ads from these companies after you opt-out.

How to control cookies
All major internet browsers allow you to block or delete cookies through the privacy features in your browser. Please note that if you block cookies then you may not be able to use the full functionality of this website.

Do Not Track
Please note that our system may not recognize Do Not Track headers or requests from some browsers.

Web Links and Widgets
Other companies or organizations may have links to their websites on our web pages. Our website may also include social media widgets, such as the “share this” buttons and links to third party websites, like Facebook and Twitter. These features may collect your IP address, the page where you visited on our site, and may place a cookie to enable these features to function properly. We are not responsible for how these third parties collect, use, disclose or secure the information that you provide to them. Please read their privacy policies so you can learn how their website uses your information.

Information We Collect Directly Through our Website
We collect your personal information on our website when you: 

If you apply for a product or service, we may collect information from your consumer reports, such as your credit report or motor vehicle report. We may use an "insurance score." An insurance score uses information from your credit report to help predict your future claims. Typical items that could affect an insurance score include payment history, number of revolving, new and collection accounts, bankruptcies, and foreclosures.

You may request the credit report source. Each Nationwide company has different contact information and instructions for requesting this information, so you will want to review the specific privacy policy for the Nationwide product you own. We have included links to these products and companies in the box labeled “Privacy Statement for Your Specific Product.”

In rare instances, we may also need to collect your medical information. However, we will not use or share your medical information for marketing, unless you give us your permission.

We retain your personal information while your account is active or as needed to provide you services, such as quoting, re-quoting, and account management. We also retain and use your information as required or permitted by law to comply with our legal obligations, resolve disputes, and enforce our agreements.

Information Sharing

Information We Share for Servicing
Nationwide may share your personal information only as described in this Privacy Policy. We will not sell your information.

When you buy a product, we may share your information with other Nationwide companies or our business partners to service your product, to conduct research and analytics, to develop our website, and to conduct surveys. They may track and keep aggregated visitor information. We may also share your information with your agent, investment advisor, investment company, broker-dealer, or transfer agent affiliates. They use your information to manage your policy or account.

We also share and disclose your information for everyday business and servicing purposes and as permitted by law. You cannot opt out of these. Some examples include:

Information We Share for Marketing
We want our customers to have choices about how and when they do business with us. So Nationwide sells insurance, investment, and banking products through many different sales channels, such as agents, the Internet, or over the phone. All of these different sales channels make it easy for you to buy our products and interact with us. Some examples of our sales channels include:

Each sales channel has a specific privacy statement, which explains how we use your information, including how we share it for marketing purposes. To learn more, select your privacy statement from the list included in the box labeled “Privacy Statement for Your Specific Product.”

Choices to Limit Sharing
You can ask us not to share your information with other Nationwide companies or our business partners to market new products to you. Please remember, we offer many different types of products and services. You may not want to opt out if you would like to learn about these products directly from one of our companies. Please call us toll free at 1-866-280-1809 to opt out of this sharing.

If you have already opted out, you don't need to opt out again.

If you don't want your registered representative to take your information to a new broker-dealer, please call us toll free at 1-877-223-3370.

Access to Personal Information

If you are a customer, you can ask us for a copy of your personal information and correct or change it if necessary. Each of our companies has different contact information and instructions for requesting this information. You'll want to review the specific privacy policy for the product you own for these instructions. We have included links to these products and companies in the box labeled “Privacy Statement for Your Specific Product.”

Confidentiality and security

The security of your personal information is important to us. We use reasonable physical and technical safeguards to protect your personal information, both during transmission and once we receive it. When you enter sensitive information (such as a Social Security number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL.) No method of transmission over the Internet, including via email, or method of electronic storage is 100% secure so, we cannot guarantee its absolute security. You may contact us at if you have any questions or concerns regarding the confidentiality and security of your information.

We limit access to your personal information to those who need it to do their jobs. The law requires our business partners to use your personal information only for our purposes. They may not share it or use it in any other way. We comply with all federal and state data security laws.

Changes to Privacy Policy

We may update this privacy policy to reflect changes in our information practices. If we make material changes to our privacy policy, we’ll post the changes right here and notify you by posting a notice on this site prior to the change becoming effective. We encourage you to review this page for the latest information on our privacy practices.

TRUSTe Privacy Program

Nationwide has received TRUSTe's Privacy Seal signifying that this privacy policy and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. The TRUSTe program only covers information that may be collected on

If you have questions or complaints regarding our privacy policy or practices, please contact Nationwide’s Office of Customer Advocacy at 1-800-882-2822 ext. 96985. If you are not satisfied with our response, you can contact TRUSTe at Please click here for fax and postal mail information. TRUSTe's Dispute Resolution process is only available in English.

Confidentiality for Victims of Domestic Violence

New York State Insurance Law 2612 prohibits insurers from discriminating against victims of domestic violence. This law requires insurance companies to comply with valid orders of protection against an insured or anyone covered under an insured’s policy. While the order is in place, the insurance company is prohibited from sharing the address and telephone number of the protected persons, or of any person or entity providing covered services to the protected person. If a child is the protected person, the child’s parent or guardian must assert these rights.

Nationwide’s Obligation
Except in instances where express consent of the requestor is given, Nationwide will not disclose to the policyholder or another insured covered under the policy the: address, telephone number or any other personally identifying information of the covered individual or children residing with the covered individual. Nationwide is also prohibited from disclosing any information relating to abuse including the nature of the health care services provided to the covered individual. This information could include the: name, address, and telephone number of the provider of the health care services; or any other information that could lead to the discovery of the above information.

Where applicable, you have the ability to further protect yourself by creating a new online account with new credentials and by placing your policy in your own name.

Requests for coverage
Please feel free to submit a valid order of protection to the below listed address:

Nationwide Mutual Insurance Company
Attn: Nationwide Service of Process
1 Nationwide Blvd., 1-30-403
Columbus, OH 43215
Toll Free Line: 1-877-764-0418

If the covered individual is a child, the parent or guardian may make the above request. To revoke a request or request to receive information at an alternative address, please contact our customer service.

For more information contact:
NYS Domestic and Sexual Violence Hotline: 800-942-6906
In NYC: 1-800-621-HOPE (4673) TTY: 1-866-604-5350

Contact Us

Nationwide World Headquarters One Nationwide Plaza
Columbus, OH 43215-2220

Nationwide Companies

Nationwide is one of the largest insurance and financial services companies in the world, focusing on domestic property and casualty insurance, life insurance, retirement savings, asset management and strategic investments. For a list of Nationwide subsidiaries and affiliates, please visit or call us at 1-877-ON YOUR SIDE® (1-877-669-6877).

This privacy policy was updated on October 1, 2015

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