At Nationwide Mutual Insurance Company (“Nationwide”), protecting your privacy is important. We know you are interested in how we collect, use, share, and protect your information. We promise to treat your personal information responsibly and provide you with choices about how we use and share it. This privacy statement describes how Nationwide collects and uses the personal information you provide on nationwide.com.
Collecting, using, and sharing visitor information
Online Information Practices
- Recognize your browser or device
- Remember your preferences and interactions
- Collect information about our website usage and email response
- Log activity on our website
- Market products or services to you
How to control cookies through your browser settings
All major internet browsers allow you to block or delete cookies through the privacy features in your browser. Please note that if you block cookies by selecting the appropriate settings on your browser, then you may not be able to use the full functionality of this website.
Third Party Cookies
Each of the third parties that we use for our online marketing and tracking efforts should post a privacy statement that fully describes the advertising and data collection activities on that website. However, we cannot guarantee that all of these websites disclose this information.
Opting out of behaviorally targeted advertising
You can access TRUSTe’s Advertising Choices website and submit opt-outs to prevent third parties from showing you targeted ads. Please note that you may continue to see generic or non-targeted ads from these companies after you opt-out.
Visitors can choose to use site surveys and other tools to tell us what they think about our site. We collect and use the comments that visitors provide to improve your experience on our site.
We have business partners who help develop or service our websites. They may track and keep visitor information.
Web links and Widgets
Other companies or organizations may have links to their websites on our Web pages. Our website may also include social media widgets, such as the “share this” buttons and links to third party websites, like Facebook and Twitter. These features may collect your IP address, the page where you visited on our site, and may place a cookie to enable these features to function properly. We are not responsible for how these third parties collect, use, disclose or secure the information that you provide to them. Please read their privacy statements so you can learn how their website uses your information.
Collecting, using, and sharing your personal information
We require you to share your personal information with us for some of our online activities. These activities include accessing your policies online, applying for products or services, and asking us questions.
Personal information is any information that identifies you and describes your relationship with us. Some examples of the information that the Nationwide family of companies may collect include:
- Name, address, and Social Security number
- Assets and income
- Property address and value
- Account and policy information
- Driver's license number
- Financial information
- Credit reports and other consumer report information
- Information from applications and transactions
- Any information you provide us
- Public information
If you apply for a product or service, we may collect information from your consumer reports, such as your credit report or motor vehicle report. We may use an "insurance score." An insurance score uses information from your credit report to help predict your future claims. Typical items that could affect an insurance score include payment history, number of revolving, new and collection accounts, bankruptcies, and foreclosures.
You may request the credit report source. Each Nationwide company has different contact information and instructions for requesting this information, so you will want to review the specific privacy statement for the Nationwide product you own. We have included links to these products and companies in the box labeled “Privacy Statement for Your Specific Product.”
In rare instances, we may also need to collect your medical information. However, we will not use or share your medical information for marketing, unless you give us your permission.
We collect your personal information when you:
- Ask a question
- Use tools and calculators
- Apply for products or services
- Complete a form
- Conduct transactions
- Apply for a job
- Send email to us
- Subscribe to receive email from us
We will retain your personal information for as long as your account is active or as needed to provide you services (e.g., quoting, re-quoting, account management.) We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Sharing customers’ personal information for servicing
We don't sell your information.
When you buy a product, we may share your information with other Nationwide companies or our business partners to service your product, to conduct research and analytics, and to conduct surveys. We may also share your information with your agent, investment advisor, investment company, broker-dealer, or transfer agent affiliates. They use your information to manage your policy or account.
We also share your information for everyday business and servicing purposes and as permitted by law. You cannot opt out of these. Some examples include:
- Mailing your statements or processing transactions that you request.
- Responding to a subpoena or governmental requests
- Investigating fraud
- Disclosing your information in connection with the sale or purchase of a business
Sharing customers’ personal information for marketing
We want our customers to have choices about how and when they do business with us. So Nationwide sells insurance, investment, and banking products through many different sales channels, such as agents, the Internet, or over the phone. All of these different sales channels make it easy for you to buy our products and interact with us.
Some examples of our sales channels include:
- Nationwide agents who sell Nationwide auto, home and life insurance
- Independent insurance agents who sell products from many different insurance carriers
- An independent broker-dealer who sells Nationwide annuities
- Your bank, or another affinity group that you belong to, might offer Nationwide products
- Your employer may offer a Nationwide retirement plan
Each sales channel has a specific privacy statement. These privacy statements explain how we use your information, including how we share it for marketing purposes.
For example, we have signed contracts with some of our sales channels that don't allow us to share your information to market other products to you. If you purchase a Nationwide product through one of these sales channels, such as an independent agent, we will share your information only to service your product. Because we do not share your information for marketing purposes, there is no need for you to opt out. We will tell you if this policy should change and provide you with an opportunity to opt out before we share your information.
We may share your information if our contract with the sales channel allows it. We may share it with other Nationwide companies or our business partners so they can tell you about products that might interest you. If this is the case, you will receive a “share” privacy statement with an opt-out choice. We may also have joint-marketing agreements with our business partners. This means that we may partner with them to offer you a product that might interest you. They may use your information to market their products. If you would like to learn more about opting out, please read the next section.
To learn more, select your privacy statement from the list included in the box labeled “Privacy Statement for Your Specific Product.”
You can ask us not to share your information with other Nationwide companies or our business partners to market new products to you. Please remember, we offer many different types of products and services. You may not want to opt out if you would like to learn about these products directly from one of our companies. Please call us toll free at 1-866-280-1809 to opt out of this sharing.
If you have already opted out, you don't need to opt out again.
If you don't want your registered representative to take your information to a new broker-dealer, please call us toll free at 1-877-223-3370.
Vermont customers: We won't share your information with Nationwide Companies or our business partners for marketing purposes without your consent.
Remember, you don't have to opt out if you receive a "no share" statement because we won't share your information.
Confidentiality and security
We use reasonable physical and technical safeguards to protect your personal information, both during transmission and once we receive it. You may also choose to correspond with us via email. No method of transmission over the Internet, including via email, or method of electronic storage is 100% secure so, we cannot guarantee its absolute security.
We limit access to your personal information to those who need it to do their jobs. The law requires our business partners to use your personal information only for our purposes. They may not share it or use it in any other way. We comply with all federal and state data security laws.
Access to Personal Information
If you are a customer, you can ask us for a copy of your personal information and correct or change it if necessary. Each of our companies has different contact information and instructions for requesting this information. You'll want to review the specific privacy statement for the product you own for these instructions. We have included links to these products and companies in the box labeled “Privacy Statement for Your Specific Product.”
TRUSTe Privacy Program
Confidentiality for Victims of Domestic Violence
New York State Insurance Law 2612 prohibits insurers from discriminating against victims of domestic violence. This law requires insurance companies to comply with valid orders of protection against an insured or anyone covered under an insured’s policy. While the order is in place, the insurance company is prohibited from sharing the address and telephone number of the protected persons, or of any person or entity providing covered services to the protected person. If a child is the protected person, the child’s parent or guardian must assert these rights.
If the covered individual is a child, the parent or guardian may make the above request. To revoke a request or request to receive information at an alternative address, please contact our customer service.
Except in instances where express consent of the requestor is given, Nationwide will not disclose to the policyholder or another insured covered under the policy the: address, telephone number or any other personally identifying information of the covered individual or children residing with the covered individual. Nationwide is also prohibited from disclosing any information relating to abuse including the nature of the health care services provided to the covered individual. This information could include the: name, address, and telephone number of the provider of the health care services; or any other information that could lead to the discovery of the above information.
Where applicable, you have the ability to further protect yourself by creating a new online account with new credentials and by placing your policy in your own name.
Requests for coverage
Please feel free to submit a valid order of protection to the below listed address:
Nationwide Mutual Insurance Company
Attn: Nationwide Service of Process
1 Nationwide Blvd., 1-30-403
Columbus, OH 43215
Toll Free Line: 1-877-764-0418
For more information contact:
NYS Domestic and Sexual Violence Hotline: 800-942-6906
In NYC: 1-800-621-HOPE (4673)
Nationwide World Headquarters
One Nationwide Plaza
Columbus, OH 43215-2220
Nationwide is one of the largest insurance and financial services companies in the world, focusing on domestic property and casualty insurance, life insurance, retirement savings, asset management and strategic investments. For a list of Nationwide subsidiaries and affiliates, please visit nationwide.com/affiliated-companies.jsp or call us at 1-877-ON YOUR SIDE® (1-877-669-6877).
The Nationwide Family of Companies includes:
Nationwide Mutual Insurance Company
Nationwide Mutual Fire Insurance Company
Nationwide Agribusiness Insurance Company
Nationwide Financial Services, Inc.
Nationwide Securities, LLC
Nationwide Life and Annuity Insurance Company
Nationwide Life Insurance Company
Nationwide Retirement Solutions, Inc.
Nationwide Advantage Mortgage Company
Nationwide Better Health, Inc.
Nationwide Global Holdings, Inc.
Nationwide Investment Services Corporation
Nationwide Investment Advisors, LLC
Allied Group, Inc.
Gates, McDonald & Company
Insurance Intermediaries, Inc.
Scottsdale Insurance Company
Titan Indemnity Company
NED Management & Research Trust
Harleysville Group, Inc.
Crestbrook Insurance Company
This privacy statement was updated on April 10, 2015.