Identity theft occurs when someone uses your personal information (Social Security number, account number, etc.) without your permission, to commit fraud, theft or other crimes.
Nationwide Bank® understands that identify theft can have a serious impact on the good name and credit record of a victim. Sometimes it can take years to clean up the results of such a crime and restore an individual's personal and financial life. That's why we go to great lengths to work to make sure that your financial information is secure and provide you with protection from identify theft. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your identity.
Collecting your personal information
Nationwide Bank collects personal information about you from different sources. The information we collect depends on the product or service you request. For example, we collect information you send us on applications and forms. And we collect information from your transactions with us, our sister companies or others. We also may collect information from a consumer-reporting agency or a medical provider.
Nationwide Bank does not sell your information to anyone. However, we may share information with a business that carries out services and marketing for us. And we may share your information as required or permitted by law, or to comply with legal or regulatory needs, or to combat fraud.
The information we share depends on the products you select. We may share information from applications or other forms, transactions with our sister companies, a consumer-reporting agency or other reporting agencies and companies that perform marketing services on our behalf.
Protection against identity theft offline
To protect your identity offline:
- Use a cross-cut shredder to securely dispose of printed account statements, receipts and other documents containing your account information.
- Do not leave statements or other documents with your personal information where others can see them.
- Don't carry extra credit cards, your Social Security card, birth certificate or passport.
- Keep a list of all your credit cards, loans, account numbers and expiration dates in a safe place so you can notify creditors in case of theft or loss.
- Never give a credit card number or loan account information over the phone unless you initiated the call.
- When entering your PIN at an ATM, shield the keyboard from the view of others.
- Be aware of who is listening when you give personal information over the phone, no matter the location.
You should also monitor your financial records on a regular basis and request free copies of your credit bureau reports annually from the three national credit-reporting agencies:
Steps to take if you suspect you’re an identity theft victim
If you suspect that your identity may have been stolen, please take the following steps:
- Report the crime to your local police and sheriff departments. A copy of the police report can help you clear up your credit records later on. You may need to provide copies to the creditors.
- Notify your local post office if you suspect an identity thief has filed a change of address or has used the mail to commit credit or bank fraud. Find out where fraudulent credit cards were sent by contacting the card issuer, and notify the local postmaster for that address to forward all mail in your name to your own address.
- Contact the Federal Trade Commission (FTC) and file a complaint via their toll-free hotline 1-877-IDTHEFT (1-877-438-4338) or online at ftc.gov/idtheft.
With respect to any of your Nationwide Bank accounts or transactions, please call Nationwide Bank immediately at 1-877-422-6569, Monday – Friday, 8 a.m. – 8 p.m. ET.