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Nationwide Providing New Resources to Advisors to Help Clients Navigate Life in Retirement

June 26, 2017

Annuity customers to get free health advocacy and counseling services

Columbus, OH -

One of the biggest challenges many retirees face is simply navigating life in retirement. While financial advisors can provide a roadmap to fulfill financial needs, many can’t help when their clients bring up life challenges – such as finding a home for elderly parents, resolving healthcare issues and accessing counseling services.

On July 24, Nationwide will offer the Nationwide Care Concierge service to existing and new customers of certain variable annuities at no additional cost. Care Concierge is a confidential service that provides 24-hour access to guidance on many of the complex questions and issues that can come up in retirement. These services are often handled through employee benefits or assistance programs, which people generally lose access to when they retire.

Nationwide is the first financial company to offer this service outside of an employee assistance program*.

“Nationwide is committed to trying new things to help Americans prepare for and live in retirement,” said Eric Henderson, senior vice president of Nationwide’s annuity and life insurance businesses. “We’re proud to offer Care Concierge on select variable annuities as a new, innovative benefit for members.”

The Nationwide Care Concierge Program extends the benefits Nationwide associates currently receive, such as health advocacy, counseling and access to legal services, to members of select Nationwide variable annuity products (Destination Navigator 2.0, Destination All American Gold 2.0, Destination Architect 2.0 and Destination Freedom+).

The Care Concierge service will be administered by West’s Health Advocate Solutions, a leading clinical healthcare advocacy provider. It is estimated that Care Concierge will initially be available to 25,000 members, increasing to more than 30,000 members by the end of the first year. In addition to contract owners, the program extends to their spouses, dependent children, parents and parents-in-law.

Some of the members’ new benefits include: 

  • Help for members who are turning age 65 as they navigate the complex Medicare system 
  • Find doctors or specialists and make appointments – especially useful as retirees have health issues or move to new cities 
  • Research and review medical treatment options 
  • Help with arranging care for aging parents or adult children 
  • Counseling services to help with personal issues, life transitions or grief after the passing of a loved one 
  • Managing health insurance claims and billing issues 
  • Access to legal services for help with minor legal questions and issues 
  • Concierge services for vacation or event planning, entertainment recommendations, gift ideas and more 

“Health Advocate is an industry leader in health care advocacy serving over 50 million lives,” Henderson said. “We trust them with our own associates as we have a current partnership with them as an associate benefit, and we trust them with our members.”

About Nationwide 

Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the U.S. and is rated A+ by both A.M. Best and Standard & Poor’s. The company provides a full range of insurance and financial services, including auto, commercial, homeowners, farm and life insurance; public and private sector retirement plans, annuities and mutual funds; banking and mortgages; excess & surplus, specialty and surety; pet, motorcycle and boat insurance. For more information, visit www.nationwide.com.


NFN-0917AO

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