Review the frequently asked questions below and contact us for more information.
Frequently Asked Questions About Agency Solutions
Having an online strategy is essential for reaching potential customers and bringing in new business. Nationwide's digital marketing platform is an industry-leading learning center that gives our agents access to Web strategies, tools, email campaigns and other resources. Depending upon the type of affiliation with Nationwide we can also help you make your Web presence an even better-performing business tool. Access to leads, metrics, and unlimited customer service makes online marketing easier and more effective. Worry less about managing marketing activity, and focus more on giving new customers the insurance solutions they need. It's an exclusive benefit for Nationwide agencies — be sure to ask about it.
I want to grow, but providing service to my existing customers is time consuming and expensive. Can Nationwide help?
Daily customer requests can be time-intensive, but we know that helping clients is critical to your success. Put your trust in ServicePlus, our customer service center. Our team will handle your clients' needs, ensuring professional, courteous and complete assistance. We adjust staffing based on call volume to make sure your members can reach someone quickly, and we keep records of all calls to promptly address any problems that arise. Let us take these day-to-day tasks off your hands so you can focus on building your business.
We can provide top-notch customer assistance to Nationwide commercial policyholders too. The Commercial Service Center steps in to help your clients with their everyday requests so you can get out of the office and build your business. Each service center representative is fully licensed in commercial products so they can handle billing issues, requests for amendments or certificates of insurance, and other questions.
With the click of a mouse, policyholders can look up their policy information, check on their billing, pay premiums and submit claims through Nationwide's Online Member Center. They'll be able to stay on top of their policies when it's convenient for them through Nationwide's Mobile App, and you'll have less administrative work slowing you down.
With Nationwide, you get the best of both worlds - immediate access to underwriters with expertise in your local market, and the stability of a national insurance leader. Each Nationwide agency has access to designated personal and commercial lines underwriters who will analyze a customer’s risk, crunch the numbers and quickly give you an answer to help you close the sale and stay competitive.
We are generally looking for (retail) independent insurance agencies with total annual net retained commission revenues of approximately $100k - $5 million located within the contiguous United States (excluding Alaska and Hawaii). We are particularly interested in those agencies that have a significant concentration in standard personal lines, small to mid-market commercial lines and specialty P&C program business.
In a word, options. Nationwide has affiliated agencies all over the country that are very interested in buying retail agencies and we would be happy to introduce you to potential buyers. Nationwide is also corporately acquiring independent agencies in select areas of the country.
Ideally, we would prefer that the agency's former owner(s) stay involved and work in the agency for as long as possible and for as long as they are willing. We will often pay a little more for the security of knowing that the former owners are willing to stick around and help us make sure the business stays on the books. In situations where the seller is exiting the business, we would ask that you agree to at least stay involved for some defined period of time.
What if I am only interested in selling my personal lines book or my business with a specific carrier?
Sometimes agents are simply looking for an opportunity to raise capital perhaps to focus on either commercial or financial services. We have a number of affiliated agencies that would be interested in discussing the possibility of purchasing a line of business or a particular carrier’s book of business. Contact us for more information concerning this option.
Simply click "Contact Agency Solutions" and send us an email with the best method to contact you. One of our field representatives will contact you to provide you with additional information and answer any additional questions you may have.