100% claims confidence

You can count on Nationwide® to be there for your customers with superior technology and compassionate people that make the claims process easy and the payments fast and fair.

Our mobile app makes claims even easier

  1. Filing a claim - Customers can file an auto or property claim on their phones, and use virtual and digital tools to help in the estimation process.
  2. Tracking a claim – With our mobile app on their phone, customers can see real-time updates on their claim status.
  3. Uploading on the go - Customers can easily share documents, pictures and videos with us via their mobile phone to help their claim move faster.
  4. Requesting Roadside Assistance – Customers can request a tow and share their location with the driver right from our mobile app.

Learn more about the Nationwide Mobile App.
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Confidence that the claims process will be easy and convenient

  • Customers can track their auto claim status from start to finish online
  • Your customers can work with us in person or via phone calls, texts or streaming video
  • Nationwide can collaborate with customers to inspect damage remotely
  • Customers can text adjusters at their convenience
  • Customers filing an auto claim receive helpful information to facilitate getting them back on the road and back to normal as quickly as possible, tracking their claims online and more
  • You choose how you want to connect to the claims process, with easy ways to contact adjusters
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Confidence that claims will be handled fairly and quickly

  • In certain instances, some payments can be issued as soon as the day the claim is reported
  • We can virtually assess damage, provide accurate estimates, schedule property repairs and make payments quickly
  • Our large-loss adjusters bring years of experience to fairly assess damage
  • Customers with auto glass claims can self-serve for ultrafast settlements
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Confidence that we’ll go the extra mile for you and your customers

  • Customers appreciate Nationwide’s empathy and expertise
  • Our catastrophe response team is unmatched - often the first on the scene to expedite claims and provide basic resources
  • Nationwide is able to contact skilled local tradespeople who can help mitigate storm damage
  • Before severe weather hits, Nationwide provides information to help your customers prepare for the storm, and to help your agency become a recovery resource
  • Nationwide invests heavily in technology to help prevent fraudulent claim payments, which helps protect agency loss ratios
 

Giving you 100% claims confidence is just one way Nationwide provides extraordinary care.
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If you have questions about our claims experience or would like to learn more, contact your Nationwide sales manager.

Each claim is handled on its individual facts and circumstances. Individual experience may differ.