Claims confidence

Confidence that the claims process will be easy and convenient

• Customers can track their auto claim status from start to finish online
• Your customers can work with us in person or via phone calls, texts or streaming video
• Nationwide can collaborate with customers to inspect damage remotely
• Customers can text adjusters at their convenience
• Customers receive helpful information to get them back on the road as quickly as possible
• You choose how you want to connect to each claims process, with easy ways to contact adjusters

Confidence that claims will be handled fairly and quickly

• Some payments can be issued as soon as the day the claim is reported
• We can digitally assess damage, provide accurate estimates, schedule property repairs and make payments quickly
• Our large-loss adjusters bring years of experience to fairly assess damage
• Customers with auto glass claims can self-serve for ultrafast settlements

Confidence that we’ll go the extra mile for you and your customers

• Customers appreciate Nationwide’s empathy and expertise
• Our Catastrophe Response team is unmatched — we're often the first on the scene to expedite claims and provide basic resources
• Nationwide can contact skilled local tradespeople to help your customers deal with storm damage
• Before severe weather hits, Nationwide provides information to help your customers prepare for the storm and to help your agency become a recovery resource
• Nationwide invests heavily in technology to help prevent fraudulent claim payments, which helps protect agency loss ratios