Claims confidence

Count on Nationwide to be there for your customers when they need us most

We provide an easy and convenient process, fair and quick payments and extraordinary care.
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Confidence that the claims process will be easy and convenient

  • Customers can track their auto claim status from start to finish online
  • Your customers can work with us in person or via phone calls, texts or streaming video
  • Nationwide can collaborate with customers to inspect damage remotely
  • Customers can text adjusters at their convenience
  • Customers receive helpful information to get them back on the road as quickly as possible
  • You choose how you want to connect to each claims process, with easy ways to contact adjusters

Confidence that claims will be handled fairly and quickly

  • Some payments can be issued as soon as the day the claim is reported
  • We can digitally assess damage, provide accurate estimates, schedule property repairs and make payments quickly
  • Our large-loss adjusters bring years of experience to fairly assess damage
  • Customers with auto glass claims can self-serve for ultrafast settlements

Confidence that we’ll go the extra mile for you and your customers

  • Customers appreciate Nationwide’s empathy and expertise
  • Our Catastrophe Response team is unmatched — we're often the first on the scene to expedite claims and provide basic resources
  • Nationwide can contact skilled local tradespeople to help your customers deal with storm damage
  • Before severe weather hits, Nationwide provides information to help your customers prepare for the storm and to help your agency become a recovery resource
  • Nationwide invests heavily in technology to help prevent fraudulent claim payments, which helps protect agency loss ratios

Info to download and share with your customers

Get the latest information about claims

Learn how we're evolving the claims digital experience

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Another great resource to help you save the day

Your customers can download the Nationwide Mobile app to make any future claims process easy and convenient.

  • Customers can opt to receive text and email updates to access real-time information about their claim’s status
  • They can easily upload documents, photos and videos via the app
  • They can share their location with tow truck drivers for speedier rescues
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If you have questions about your customers’ claims experiences with Nationwide or would like to learn more, please contact your Nationwide Sales Manager.

Each claim is handled on its individual facts and circumstances. Individual experience may differ.