Business Auto Claims
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Offering a seamless business auto claims experience

Being in an accident can be stressful. Filing an business auto insurance claim shouldn’t be.

We’ve been helping our customers with claims since 1926. With all that practice, we can get you back on the road quickly and fairly.

After the accident

If anyone is injured, call 9-1-1 immediately. Otherwise, contact the police department to file an accident report.

What else to do – and not do – after an accident:


Starting a claim

Although all insurance claims may be different, our claims process is designed to handle each promptly, professionally and with minimal inconvenience to you.

You may log in to start your claim online or by calling Claims Service at 1-800-421-3535.

You’ll be assigned a claims representative to guide you through the claims process and answer any question you may have about your claim.

The representative will:

Arranging for repairs

Choose the type of facility that best fits your needs for an estimate or repair. You may choose from:

If you choose one of our On Your Side shops, you'll receive fast, seamless service. We work directly with these pre-screened, pre-qualified shops to streamline estimates, repairs, and payments.

If you already have a repair estimate, you can mail, email or fax it to your Nationwide claims representative. If the claim qualifies, we also can work directly with your repair facility, even if it’s not in our Auto Repair Network.

If your vehicle is totaled

If your vehicle is a total loss, your claims representative will work closely with you throughout the process. We work with a third party to determine the actual cash value of your vehicle, and you will receive a vehicle valuation report.

Settling your claim

Once your vehicle is repaired or determined to be a total loss, you’ll receive payment and your claim will be settled, minus any applicable deductible.

You may choose to have the payment direct-deposited into a bank account, a check mailed to you or, in some instances, you may receive a debit bank card.

If you still have questions about filing a Nationwide claim, please visit our business auto claims FAQ page.


Typical auto insurance claims and other resources

Business auto vandalism

Discovering your vehicle vandalized can be a shocking experience. Learn more about auto vandalism claims.

Accident with an animal

Striking an animal can be an emotional and costly experience. Learn more about claims involving deer and other animals.

Hail damage

Hail may last a few minutes, but damage can be extensive. Learn more about hail damage business auto claims.

Business auto theft

A stolen vehicle can be a scary and frustrating experience. Learn more about business auto theft claims.

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