Premium Audit COVID-19 FAQ

Nationwide is focused on keeping our associates and members safe during the COVID-19 pandemic, while ensuring we deliver on our mission to protect people, businesses and futures with extraordinary care.

In response, we have amended several policies and procedures, including relaxing some of our turnaround times. We will continue to look for ways to improve the audit process while adhering to state and Department of Insurance regulations.

If you have questions or need guidance, we are here for you. Please contact our premium audit team at 1-800-243-2890 or through email and we will get back to you as soon as we can.

Expand all

We received a letter telling us that an auditor would be contacting us, but we haven’t been in the office to receive these calls. What should we do?

We recognize these are challenging times. Please contact us so we can discuss alternative options or reschedule your audit.

We always complete our audit with an auditor who comes out to visit us. Is that going to happen?

Our field-based premium auditors are not visiting member locations until further notice. However, our auditors have been attempting to complete audits virtually during this time. Please contact us if you have questions, would like to review alternative options or reschedule your audit.

What is a virtual audit?

A virtual audit is completed over the phone with verifiable records submitted electronically for review.

I received a letter or phone call to complete my audit, but I don't have access to my records due to COVID-19. What are my options to complete the audit?

We recognize the challenges COVID-19 has had on your operations and your ability to access records that are required for the audit. Please contact us so we can discuss alternative options or reschedule your audit.

A business has suspended operations due to COVID-19 but is continuing to pay employees who are not working (or a business has sent field employees to work from home). Is this payroll included in the premium calculations for Workers’ Compensation or General liability?

The answer to this question is based upon local laws and regulations but please contact us to discuss.

We are working with each state regulatory bureau to understand how to assign payroll in these situations. Until we receive final direction, please maintain detailed payroll records so the auditor can clearly understand where, when and how employees were compensated.

How will we apply the payroll for suspended operations?

This has yet to be determined by the individual state bureaus. Please contact us to discuss further. In the meantime, please keep detailed payroll records.

I received a billing statement with a large increase due to an audit, and I am unable to cover that cost at this time – What do I do?

Nationwide is working with our members experiencing hardships. Please contact our customer service center 1-888-508-8622 (Option 1) or CLService@nationwide.com to discuss options available.

Once again, we want to thank you for your inquiry, and we look forward to not only hearing from you but working with you as we all safely move through this difficult time.

Quick links

Small business types

Larger business types

Visit Axos Bank for business banking options

Premium Audit