Nationwide Mortgage Customer Service

Nationwide Mortgage Phone Number

If you are a Nationwide mortgage loan customer, use the phone number below to speak to a customer service representative to answer questions about your account.


Current Nationwide mortgage customer services
1-800-243-0924 8 a.m. – 5:30 p.m. ET weekdays custserv@nationwide.com

Nationwide Mortgage Services Address

Nationwide Bank
1100 Locust Street
Dept. 7020
Des Moines, IA 50391-7020

Escalate a Concern

To speak to someone over the phone, please contact our office at 1-800-243-0924 between the hours of 8 a.m. and 5:30 p.m. ET. Your call will be forwarded to the appropriate supervisor or manager that can best address your concern.

To submit a formal Request for Information or Error Resolution, please send your written request to:

Nationwide Bank
PO Box 919010
Des Moines, IA 50391-9010

Our goal is to provide a response within 5 calendar days. For items requiring additional research, an acknowledgement letter will be sent, and a final resolution response will be sent within 30 days.

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