Nationwide Mortgage Customer Service

Nationwide Mortgage Phone Number

If you are a Nationwide mortgage loan customer, use the phone number below to speak to a customer service representative to answer questions about your account.

Current Nationwide mortgage customer services
1-855-499-6835 8 a.m. – 10 p.m. ET weekdays
8 a.m. – 3 p.m. ET Saturday

Nationwide Mortgage Service Address

Nationwide Bank
3637 Sentara Way
Virginia Beach, VA 23452

Escalate a Concern

To speak to someone over the phone, please call 1-855-499-6835 between 8 a.m. and 10 p.m. ET weekdays and 8 a.m. and 3 p.m. on Saturday. Your call will be forwarded to the appropriate supervisor or manager that can best address your concern.

To submit a formal Request for Information or Error Resolution, please send your written request to:

Nationwide Bank
Attn: Consumer Solutions Dept.
PO Box 8068
Virginia Beach, VA 23450

Our goal is to provide a response within 5 calendar days. For items requiring additional research, an acknowledgement letter will be sent, and a final resolution response will be sent within 30 days.

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