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Current mortgage and home equity installment loan customers
1-800-243-0924 8 a.m. – 5:30 p.m. ET weekdays

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Nationwide Bank
1100 Locust Street
Dept. 7020
Des Moines, IA 50391-7020

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To speak to someone over the phone, please contact our office at 1-800-243-0924 between the hours of 8:00 AM and 5:30 p.m. ET. Your call will be forwarded to the appropriate supervisor or manager that can best address your concern.

To submit a formal Request for Information or Error Resolution, please send your written request to:

Nationwide Bank
PO Box 919010
Des Moines, IA 50391-9010

Our goal is to provide a response within 5 calendar days. For items requiring additional research, an acknowledgement letter will be sent, and a final resolution response will be sent within 30 days.

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