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The Risk Management Services team at Nationwide E&S has a wide range of expertise in the fleet and trucking industries. This gives us the ability to assess risk for our Commercial Auto accounts and consult with our partners about issues they face every day.

Risk Management Services supports all fleet accounts with 11+ power units, providing them guidance and recommendations specific to their business and safety needs. From driver recruiting to vehicle maintenance, the Risk Management Services team can help your accounts become successful in creating and maintaining a safety program that will ultimately lead them to becoming more insurable.

Overcoming recruiting and hiring challenges

For the fifth year in a row, concerns around driver shortages top ATRI’s Critical Issues in the Trucking Industry - 2021 list. With post-pandemic freight demand increasing, qualified drivers are becoming increasingly hard to find. Many companies believe pay is a direct link to this issue, making driver compensation the No. 3 concern on this list. Driver retention shows up at No. 2, placing concerns about drivers as the top three issues. This comes as no surprise because without drivers, the trucks don’t move and the freight doesn’t get delivered.

Risk Management Services consultants understand these issues and can work with insureds on best practice-based strategies to attract and retain drivers. Whether through recruiting techniques, competitive pay, incentive programs, a positive working environment or a strong safety culture, we counsel hundreds of companies on their specific needs and issues.

Implementing driver training and monitoring programs

In an ever-changing industry, training drivers is an ongoing task for transportation fleets. Whether the driver is new or has 20 years of professional driving experience, a proper training program is critical for safety success. Training programs reinforce a company’s safety culture and help drivers understand that a focus on safe driving is essential to the success of the fleet. Training also sends the message to drivers that the company cares about their wellbeing, which helps with retention.

Driver training programs should be tailored to the company’s operations and the type of equipment they operate. An effective program goes beyond having a driver watch a 30-minute defensive driving video before getting out on the road. Training programs should include a mixture of in-class and hands-on training to ensure drivers are learning the essential skills that will make them safer drivers.

Driver monitoring is as important as training and can be used for accident mitigation and ongoing driver training and coaching. There are many telematics systems that can be used to monitor a driver's on-road behavior and performance, with cloud-based dash camera systems being the most effective. By having a video telematics program, companies can review a driver's performance and behavior, coach drivers on their specific tendencies and reward drivers that display optimal driving behaviors.

Our Risk Management Services team is knowledgeable about various driver training programs and telematics systems and can recommend options to maximize benefits for the individual fleet.

Holding drivers accountable

Policies and procedures are a must for any industry, and the transportation industry is no exception. Companies should have policies and procedures in place that hold employees, including drivers, accountable for their actions and performance.

This is where policies and procedures come into play. It’s important that companies consistently adhere to these standards whenever possible. If there is a compelling reason to deviate from a policy or procedure, it’s important to document the rationale behind the decision.

Our Risk Management Services consultants can review internal policies and procedures and make recommendations specific to a company and its type of operation.

Improving CSA/SMS performance

FMCSA’s Compliance, Safety, and Accountability (CSA) program can be confusing and frustrating for motor carriers. Roadside violations can have a significant impact on a company by causing their score to increase. This can lead to fewer customers, increased regulatory scrutiny and higher insurance premiums.

Nationwide E&S/Specialty’s Risk Management Services team understands FMCSRs and partners with our accounts on the items that are driving their scores, helping them find solutions to improve on-road performance and SMS scores.

The Risk Management Services team at Nationwide has extensive knowledge in transportation, motor carrier operations and safety, enabling them to work with a multitude of different companies to help improve their operations on many levels. From driver hiring to overall on-road performance, our risk managers understand the transportation and trucking industry and are a valuable expert resource to fleets. The tools and resources provided by our Risk Management Services team can make our insureds safer, more efficient, and easier to insure and defend.

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