Learn about online banking, phone banking, bill payments, debit cards, ATMs, direct deposit, account transfers and more.
Find answers to your online banking questions
Where can I view my account numbers?
You can find your full account number within your electronic statements online. To view these, log in to online banking and select “Online Statements.” You can then preview each account statement and view your account numbers.
Which statements can I view online?
You can view, print and archive statements from the past 24 months. To receive a copy by mail, please call our Customer Care Center at 1-877 I BANK NW (1-877-422-6569), 8 a.m. to 8 p.m. ET weekdays.
How many months of my transaction history can I view?
You can view account activity from the past six months.
How do I change my online banking password and user ID?
Your password, user ID and any contact information can be changed easily within your online banking profile. To update your information, log in to your online banking account, select the “Settings” link at the top right-hand corner of the screen and then click “Profile.”
Can I nickname my accounts?
Yes, log in to online banking, select "Settings" from the main menu and then click “Accounts.” From there you can select which account you want to personalize. You also can choose if you want to hide that particular account from appearing in online banking.
Can I download my banking information into financial management software (other than the software available within my account)?
Yes, you can download your account information to view it in Money, QuickBooks or Quicken. After logging in to online banking, select the account you want to download, click "More Actions" and then "Export Transactions." Choose Money, Quickbooks or Quicken from the “Format Type” dropdown menu.
How do I change my security questions?
Security questions can be changed within your settings online. To change your security questions, log in to your account and then select “Settings” in the top right corner. Your security questions are located within “Security” and can be changed at any time.
What is identity verification?
Identity verification is an additional security step that Nationwide takes to ensure your account is safe. We’ll send you a verification code by text message or phone call.
What are my transfer limits? (Please note these limits are for transferring funds to or from a bank other than Nationwide.)
|Limit Type||Next Day Transfers||Standard Transfers|
|Monthly (rolling 30 day)||$5,000||$10,000|
Please call us at 1-877 I BANK NW (1-877-422-6569) to make a domestic or international wire transfer.
Can I schedule a future transfer or set up recurring transfers?
Yes, you can have your funds transfer processed immediately or on a future date.
Can I transfer funds from another bank account into my Nationwide account?
Yes, you will be required to complete a one-time verification that you own the other account before transferring funds. To set up an external bank account, follow these steps:
- Log in to online banking and click “Transfers.”
- Select “External Account Transfer” link.
- Select “Add a New Account” and the type of account from the drop-down menu.
- Enter the account name, account number, and routing number and then select “Next.”
- Select “Send me two deposits” to verify the account. This process will take 1-2 days.
- Once you see the two deposits in your account, follow steps 1 and 2 and then click “Manage Accounts.”
- Under “My Other Accounts” select “Verify” next to your newly added external account. Follow the steps to enter the two amounts.
Watch this video: See this helpful demo on how to transfer funds to external accounts.
Can I send a bill payment outside the United States?
No, individuals or businesses outside the United States are not eligible for bill payment.
Can I cancel or place a stop payment on a bill payment?
Yes, if the payment has not yet been processed or the paper check has not yet posted to the checking account, you can modify or cancel the payment. To cancel a payment, go to the “Pay Bills” screen and select “Cancel” next to the appropriate payment in the “Pending Payments” section.
Is there a cutoff time to ensure my bill payment will be sent on time?
With the Expedited Payments feature, you have the flexibility to send a check the next business day. Bill payment requests made before 10 p.m. ET are processed the same day the request is made. To get started, click “Pay Bills,” then “Rush Delivery” within the desired bill payee profile. An additional fee of $17.50 will be applied for overnight checks.
Can I pay bills from multiple accounts?
Yes, if you have more than one Nationwide checking account and/or money market account, you can pay your bills from any one you choose. From the “Pay Bills” screen, click the arrow next to the desired bill payee and a dropdown menu will appear with additional funding accounts that are available.
Watch this video: See how easy it is to pay bills online here.
How do I pay people?
You can easily send money to your friends or family at any time. To send money, simply log in to online banking and select “Pay People,” then “Send Money.” You can either search for existing contacts or add a new person. Once you add the recipient, enter the amount, date, funding account and a personalized message. Select “Continue” and then confirm by selecting “Send Payment.”
Can I request money from people?
Yes, you can request money from people. This process is similar to sending money.
Does the other person need to have a Nationwide account?
No, a person does not need to have a Nationwide account to receive funds. However, they’ll need to register for the Popmoney® personal payment service and have a checking account or money market account.
Is the payment instantly sent to their account?
No, the payment will be processed within three business days. There is an option to send the payment the next business day, but there is a fee of 25 cents.
Are there limits to how much I can send/request?
The minimum to send money is $5 and the maximum limits will vary by individual. Your transfer limits can be found by logging in and selecting “Pay People” then “Send Money.” Once you enter in the contact and the amount, a “View Limits” link will appear next to the amount you are transferring.
Can I add a payee on my mobile device?
Yes, you can add a new person when you select the contact.
How do I cancel a payment?
To cancel a payment, select the “Pay People” option from the main menu, then select “Activity.” All payments made with the Popmoney service can be found in “Activity.” Select the pending payment and then click “Cancel Payment.”
Watch this video: Learn more about paying people using the Popmoney service here.