As a valued member of our Nationwide family, your needs are important to us. We strive to be reliable and empower you to grow and protect your financial well-being. We believe that you have the right to know what you can expect from us. That's why we created an On Your Side
® pledge. We pledge to:
Provide friendly, compassionate and personal service.
Respond quickly and thoroughly.
Make it easy to get your needs met.
Communicate clearly in understandable language.
Protect your personal information and assets.
Help you set and achieve your goals.
We keep our members at the heart of everything we do. And every day our associates strive to make a difference in the lives of our members.
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Our Chief Customer Advocate works to ensure our members receive the exceptional customer experiences they deserve, and she wants to hear from you.
We bring together members and company leaders for face-to-face discussions to hear customers’ feedback and suggestions about their experiences with the company.
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Nationwide policies are written by Nationwide Mutual Insurance Company, Nationwide Mutual Fire Insurance Company, or a company directly or indirectly owned or operated by Nationwide Mutual Insurance Company. Not all Nationwide companies are mutual companies, and not all Nationwide policyholders are members of a mutual company. Policyholder rights and benefits are determined by policy language, underwriting company charter and bylaws, and applicable law