Email Fraud Protection

Protect Yourself From Email Fraud and Online Bank Scams

“Phishing” is a popular technique used by identity thieves that involves sending email messages with links to fraudulent websites in an attempt to obtain an individual's personal or financial information. The emails are always unsolicited and may appear to come from a legitimate financial institution or company.

Each year, companies and individuals lose hundreds of millions of dollars from online banking fraud. However, there are ways to help you and your company recognize it and avoid becoming a victim.

Ways to protect yourself from email fraud and online bank scams

Nationwide Bank will never request your online banking username or password in an email. We strongly suggest that you do not provide this information with anyone, as this could provide full access to your accounts.

Also follow these tips to avoid becoming a victim of online banking fraud:

Steps to take if you suspect you’re a victim of a phishing scheme

If you suspect that you may have provided confidential information to a fraudulent website, please take the following steps:

  1. Change your password.
  2. Contact Nationwide Bank immediately at 1-877-422-6569, Monday – Friday, 8 a.m. – 8 p.m. ET.
  3. Consider contacting contact credit reporting services and have a fraud alert attached to your credit report file.
  4. Consider reporting the incident to the Federal Trade Commission at

If your card has been lost or stolen

We're always only a phone call away. If you believe your card has been lost, stolen, or compromised, please contact us immediately. We want to resolve the issue as soon as possible.

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