In addition to complying with legal obligations State Department of Insurance regulations, we are taking the following additional steps:
Personal auto refunds
Many customers are currently experiencing hardship as a result of the COVID-19 pandemic. To get relief in the hands of our customers quickly and simply, we are offering a one-time premium refund of $50 per policy for personal auto policies active as of March 31, 2020. The premium refund and timing are subject to individual state regulatory approval. See our FAQ.
Home, Auto and Business
If a customer is experiencing hardship due to COVID-19, we can suspend the cancellation of some policies, defer payment deadlines, and waive some late fees. Home and auto customers can contact us at 877-669-6877, and business customers can reach us at 888-508-8622.
Business coverages and exposures
We recognize our business customers may be incurring rapidly changing or new exposures in an attempt to remain viable. Nationwide will make available coverage for most existing restaurant and retailer exposures who now engage in delivery service due to COVID-19 restrictions. And, given the challenges created by COVID-19, you may request mid-term adjustments related to reducing exposures for your customers.
Personal lines delivery coverage extension
For losses occurring on and after March 23 through April 30, Nationwide will waive application of the delivery exclusion and extend coverage to some restaurant and pharmacy employees delivering food or medicine/essential needs on behalf of the restaurant or pharmacy.
Claims reporting continues to be available 24/7. We will continue to process claims in a way that keeps both our customers and associates safe. As with any situation, Nationwide will continue to review every claim submitted by customers on an individual basis. For specific questions, please contact your claims representative at 1-800-421-3535.
For our customers who have pet health questions but are unable to visit the veterinarian, our 24/7 vethelpline® is always available at no charge: 855-331-2833.