Existing members
Always here, always ready.
Managing your account online
As the potential for higher call volume increases, we are encouraging customers to take advantage of our self-service options or request an automated callback, where we’ll hold an individual’s place in line and call them back when they choose. Personal lines, commercial lines and life customers can visit nationwide.com to log in or create an account.
Online account capabilities
With online account access, you can take care of simple account transactions any time, including:
- Print ID cards
- Enroll in paperless documents
- Make personal lines auto policy changes
- Start or check on a claim
- Set up automatic payments
- View or pay a bill
Don't have an account? Follow these steps to create one.
You can also download our mobile app to:
- Access ID cards
- Start or check a claim
- Enroll in paperless documents
- Make fee-free payments through the app or Apple Pay
You can text us to:
- Get recurring billing reminders (text ENROLL to 245569)
- Make a payment with their stored payment method (text PAY to 245569)
Important Nationwide contact information
Nationwide business areas | Contact email/online | Phone |
---|---|---|
Claims Service | Nationwide.com or mobile app | 1-800-421-3535 |
Personal Lines Service (home & auto) | PLService@nationwide.com | 1-877-669-6877 |
Commercial Lines Service (Nationwide accounts) | CLService@nationwide.com | 1-888-508-8622 |
Commercial Lines Service (Harleysville accounts) | customersupport@nationwide.com | 1-800-338-8301 |
Nationwide Pet | customercare@petinsurance.com | 1-800-540-2016 |
Nationwide Private Client | privateclient@nationwide.com | 1-855-473-6410 |
Life Solutions Center | Nationwide.com | 1-800-848-6331 |
Additional Resources

Budgeting, Managing Debt and Financial Wellness

For your pet

Health and mental fitness
