Existing members

Always here, always ready.

Managing your account online

As the potential for higher call volume increases, we are encouraging customers to take advantage of our self-service options or request an automated callback, where we’ll hold an individual’s place in line and call them back when they choose. Personal lines, commercial lines and life customers can visit nationwide.com to log in or create an account.

Online account capabilities

With online account access, you can take care of simple account transactions any time, including:

  • Print ID cards
  • Enroll in paperless documents
  • Make personal lines auto policy changes
  • Start or check on a claim
  • Set up automatic payments
  • View or pay a bill

Don't have an account? Follow these steps to create one.

You can also download our mobile app to:

  • Access ID cards
  • Start or check a claim
  • Enroll in paperless documents
  • Make fee-free payments through the app or Apple Pay

You can text us to:

  • Get recurring billing reminders (text ENROLL to 245569)
  • Make a payment with their stored payment method (text PAY to 245569)

Important Nationwide contact information

Nationwide business areas Contact email/online Phone
Claims Service Nationwide.com or mobile app 1-800-421-3535
Personal Lines Service (home & auto) PLService@nationwide.com 1-877-669-6877
Commercial Lines Service (Nationwide accounts) CLService@nationwide.com 1-888-508-8622
Commercial Lines Service (Harleysville accounts) customersupport@nationwide.com 1-800-338-8301
Nationwide Pet customercare@petinsurance.com 1-800-540-2016
Nationwide Private Client privateclient@nationwide.com 1-855-473-6410
Life Solutions Center Nationwide.com 1-800-848-6331

Additional Resources

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Budgeting, Managing Debt and Financial Wellness


Learn more

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For your pet


Learn more

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Health and mental fitness


Learn more