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Your retirement income is managed with extraordinary care
1
Review your welcome letter
Two weeks prior to the first direct benefit payment from Nationwide, you will receive a welcome letter that will explain your benefit and how we will serve you. Review the data verification section of the letter and call the Nationwide Pension Transfer Service Center if anything is missing or incorrect.
3
Review your certificate
A few months after you get the welcome letter, you will receive from Nationwide a certificate that defines the benefit to which you are entitled. You will be asked to confirm that the certificate is accurate.
Set up online access to your account
Website
(full account access)
Once you’ve established permanent login information, you can access your account as often as you like to:
- View your gross, net and history of annuity payments
- Change your address
- Initiate or update direct deposit information
- View and adjust your tax withholding and download your year-end tax reporting form (1099-R)
- Initiate a verification of income
- Run customized benefit commencement scenarios and initiate benefit commencement when ready
Nationwide partners with Alight to administer benefits.
Access account
Mobile app
(select capabilities)
After you have set up your access through the website, you can download Alight Mobile to your Apple or Android smartphone.
Here's how:
- Install Alight Mobile from the App Store or Google Play
- Open the app
- Select “Nationwide” when asked for your company
- Click “Next”
- Log in with your username and password

Retirement readiness resources
These brochures may enhance your knowledge about key retirement topics.
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About Nationwide
You can depend on us to protect your pension benefits and deliver reliable service with accuracy, speed and extraordinary care, backed by the strength of a FORTUNE 100 company that’s been in business for nearly a century.
We're here for you
1-833-882-3579 | Nationwide Pension Transfer Service Center
9 a.m. to 6 p.m. ET, Monday through Friday
+1-332-600-6272 (outside the U.S.)
You will receive, or may have already received, your temporary phone PIN in the mail. You will need this PIN on your first call, during which you will be prompted to create your own phone PIN for future calls.
In New York, annuities are issued by Nationwide Life Insurance Company, Columbus, Ohio. In all other states, annuities are issued by Nationwide Life and Annuity Insurance Company and Nationwide Life Insurance Company, Columbus, Ohio.
Nationwide and Alight Solutions, LLC are separate and nonaffiliated companies.