Claims

A specialized team of claims professionals available 24 hours a day, 365 days a year

For claims or roadside assistance, call 1-855-473-6410
Already filed? Please contact your adjuster for active claim status.
Is there only glass damage to your vehicle?
Schedule your glass repairs through our optional online portal, powered by Safelite Solutions.1

Helpful information to have on hand when filing a claim

Home and personal collections

  • Policy number
  • Name, address and telephone number
  • Type of property damage you are reporting (e.g., wind, water, fire, or theft)
  • Description of the damage to your home or personal property

Auto

  • Policy number
  • Name, address and telephone number
  • Vehicle make, model and year
  • Vehicle VIN Number
  • General information concerning your loss
  • Name and address of any witnesses or injured parties (if applicable)

Specialized claims service

Our proprietary claims department is made of trained problem-solvers who understand the value of providing specialized service for the affluent insurance market, ensuring that claims are handled with the utmost care from start to finish.

Your claims benefits

After you file a claim, our dedicated team of claims professionals can perform onsite home inspections to provide the hands-on service experience you deserve. Our claims professional can assist in finding vendors and provide a timeframe for estimates and repairs on your home. For example, if you need assistance finding a contractor or repair facility, we offer an optional property and auto repair network for your use.

We make it our priority to help you through the entire rebuilding process so you can focus on meeting your next milestone.

[1] Safelite Solutions is an optional third party that administers Nationwide's On Your Side Glass Service and will help arrange for windshield repair or replacement. You're free to have repairs done at a repair shop of your choosing, but please call us at 1-800-421-3535 before agreeing to any work.

Each claim is handled on the basis of its individual facts and circumstances, in accordance with policy language, including applicable exclusions, conditions and limitations, as well as applicable controlling law.