Text Messaging

Simplify your life by using Nationwide’s text messaging program

By using Nationwide’s Text Messaging Program, you’ll be able to get text alerts that:

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Personal Billing

Once you set up a payment method, text us at 245569 (BILLNW) with:

  • ENROLL to get payment confirmations and billing reminders, including a countdown to your payment coming due
  • PAY to pay your minimum balance due (the only amount available through this service)
  • BAL to receive your balance amount for your account
  • HELP for help
  • STOP to cancel

To sign up for payment reminders and receipts, log in to account self service. From there, go to "Profile" and click on "Preferences".

Message frequency varies. Message and data rates may apply.

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Claims

Once you report a claim and we have your mobile number on file, text us at 252467 (CLAIMS) with: 

  • CLAIMREP or ADJUSTER to get your claim number and contact information for the person handling your claim
  • CLAIMSTATUS for your claim number and claim status
  • APPTREMINDER for your claim number and drive-in appointment details
  • HELP for help 
  • STOP to cancel

Message frequency varies. Message and data rates may apply.


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Identity Verification

Nationwide is committed to protecting your identity. One-time verification codes sent over SMS for identity verification will be delivered via the number 58631. The following keywords can be texted for additional information:

  • HELP for help 
  • STOP to cancel

Message and data rates may apply.

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Commercial Billing

Once you set up a payment method, text us at 69266 (NWCOM) with:

  • ENROLL to get payment confirmations and billing reminders, including a countdown to your payment coming due
  • PAY to pay your minimum balance due (the only amount available through this service)
  • BAL to receive your balance amount for your account
  • HELP for help
  • STOP to cancel

To sign up for payment reminders and receipts, log in to account self service. From there, go to "Profile" and click on "Preferences".

Message frequency varies. Message and data rates may apply.


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NATION - Auto ID Card

Nationwide is committed to being on your side. Single Send and Recurring Auto ID Card links are sent over SMS for your convenience via the number 628466 (NATION). The following keywords can be texted for additional information:

  • HELP for help
  • STOP to cancel

Message frequency varies. Message and data rates may apply.

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NATION - Desktop Texting

Nationwide is committed to being on your side. Single Send Desktop Texting from our over the phone interactions are available to confirm interactions with Nationwide Member Care Representatives via the number 628466 (NATION). The following keyword can be texted for additional information:

  • HELP for help
  • STOP to cancel

Message and data rates may apply.

For help, please call 1-877-669-6877 or contact websupport@nationwide.com.