- Glass Only
- Loss Impacts
- Disaster Recovery
- On Your Side Claims Service
- Towing Coverage Reimbursement
On Your Side® Claims Service
Nationwide began our On Your Side Claims Service program to help us improve our claims handling. Formerly called Blue Ribbon Claim Service, this program gives you fast, hassle-free handling of your auto insurance claims.
The On Your Side Auto Repair NetworkSM
This network means first-class handling of your auto insurance claim at multiple repair facilities across the United States.
Shops in the On Your Side Auto Repair Network have met a comprehensive pre-qualified screening process and provide convenient, professional service. The mission of On Your Side Claims Service is:
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To provide excellent service to our valued customers and agents
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To enhance the relationship between Nationwide and our collision repair
facilities
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To manage costs while providing quality repairs
- To set the standard for trust and teamwork within the insurance industry
Find a repair shop in our network.
Towing Assistance
If your vehicle needs towing
If you have towing and labor coverage and need emergency roadside service, contact a provider of your choice and Nationwide will reimburse you up to your policy limit.
If your vehicle has been towed
If you have towing and labor coverage and need reimbursement for a covered loss, please write your name, vehicle serviced, home address, telephone number and policy number on your towing or roadside service bill and mail to the following address:
Nationwide Claim Services
1 Nationwide Gateway, DEPT 5585
Des Moines, IA 50391-5585
Fax: 866-201-2423
You can also call 1-800-421-3535 for assistance.
Glass Repair Service
You can expect the highest level of service from the experts in our On Your Side Auto Repair Network. They will take care of your auto glass damage quickly and professionally.
Just call 1-800-421-3535 to report your auto insurance claim and schedule service at one of the network providers in your area.
Rental Car Service
Nationwide Insurance works with Enterprise Rent-A-Car Company to provide you with prompt and efficient replacement-car service. Enterprise has over 4,000 branches available to service your need for a rental car.
If you have a covered loss of use claim, call 1-800-272-1227 to reserve a rental car. This service is provided at a reduced rate to Nationwide customers, who are also given priority consideration.
Outstanding Claims Service
Our claims professionals are ready to assist you 24 hours a day, seven
days a week.
Call the Nationwide Claims Hotline (1-800-421-3535) or visit our Claims Center for immediate assistance.
