Contact Us
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1-877-On Your Side®
(1-877-669-6877)
| Bank | ||
|---|---|---|
| Live customer service | 8 a.m. - 8 p.m. ET | 1-877-422-6569 |
| Automated account information | Anytime | 1-877-422-6569 |
| Automated credit card and loan services | Anytime | 1-877-422-6569 |
| Health (customer service) | ||
|---|---|---|
|
GatesMcDonald Workers Comp |
8 a.m. – 4:30 p.m. ET | 1-800-372-0713 |
|
Claim questions and benefit information |
8 a.m. – 4:30 p.m. ET Ohio 8 a.m. – 5:30 p.m. PT (California) | 1-800-372-0713 |
|
Precertify hospital stay |
8 a.m. – 8 p.m. ET | 1-800-372-0713 |
|
Coverage change | 8 a.m. – 4:30 p.m. ET | 1-800-372-0713 |
|
Health–care provider |
8 a.m. – 4:30 p.m. ET | 1-800-372-0713 |
| Individual health | 8 a.m. – 5:30 p.m. ET | 1-800-372-0713 |
|
Insurance (auto and property) |
||
|---|---|---|
| Claims | Anytime | 1-800-421-3535 |
|
New or existing policies | Anytime | 1-877-669-6877 |
| MyNationwide® technical support |
9 a.m. – 9 p.m. ET Weekdays 8:30 a.m. – 5 p.m. Saturday | 1-877-304-1065 |
| Insurance (life) | ||
|---|---|---|
| Sales | 9 a.m. - 6 p.m. ET Weekdays | 1-877-245-0761 |
| Service for existing customers | 9 a.m. - 6 p.m. ET Weekdays | 1-800-848-6331 |
| Investments | ||
|---|---|---|
| Sales | 9 a.m. – 6 p.m. ET Weekdays |
1-877-245-0761 |
| Service for existing customers | 8 a.m. – 8 p.m. ET Weekdays | 1-800.848-6331 |
| America’s Income Annuity® |
8 a.m. – 8 p.m. ET Weekdays |
1-800-452-7126 |
| Mutual Funds (new customers) |
9 a.m. – 6 p.m. ET Weekdays |
1-877-245-0761 |
| Mutual Funds (existing customers) | 8 a.m. – 9 p.m. ET Weekdays | 1-800-848-0920 |
| Investments (group retirement) | ||
|---|---|---|
|
401k / 403b plan customers |
8 a.m. – 6 p.m. ET Monday - Thursday 8 a.m. – 5 p.m. ET Friday | 1-888-867-5175 |
| 457 plan customers | 8 a.m. – 9 p.m. ET Weekdays | 1-877-677-3678 |
| Mortgage (Nationwide Advantage Mortgage® applications) | ||
|---|---|---|
|
Buying a home, general questions | 8 a.m. – 9 p.m. ET Weekdays | 1-800-811-5385 |
| Mortgage agent, applications |
8 a.m. – 9 p.m. ET Weekdays | 1-800-811-5385 |
|
General information | 9 a.m. – 5:30 p.m. ET Weekdays | 1-800-811-5385 |
| Loan coordinator | 8:15 a.m. – 6 p.m. ET Weekdays | 1-800-811-5385 |
| Mortgage (Nationwide Advantage Mortgage customer service) | ||
|---|---|---|
|
Automated information about mortgage, phone payment | Anytime | 1-800-356-3442 |
| Loan transfer, loan assumption |
9 a.m. – 5:30 p.m. ET | 1-800-356-3442 |
| Refinance, pay off, release of mortgage |
9 a.m. – 5:30 p.m. ET | 1-800-356-3442 |
| Nationwide Customer Relations | ||
|---|---|---|
| General Inquiries | 8:30 a.m. – 5 p.m. ET | 1-800-882-2822 |
| Feedback | 8 a.m. – 5 p.m. ET | 1-800-882-2822 |
| Office of Ethics | ||
|---|---|---|
|
Ethics and business practices |
7:30 a.m. – 5 p.m. ET Weekdays | 1-800-453-8442 |
| Voicemail |
5 p.m. – 7:30 a.m. ET Weekdays Anytime Weekends | 1-800-453-8442 |
| Write Us | ||
|---|---|---|
|
Nationwide World Headquarters |
