What happens to my existing policies on the former platforms?
We’ll move your existing business to the new platform. In most states, this process begins 120 days prior to a policy’s expiration date. We’ll notify you when policies successfully move. In the unlikely case we need additional information to move the policy, we’ll reach out to you.
What changes are made to policies as they move?
Now that all policies will reside on one platform, we’re able to make our products more consistent. This means there may be coverage changes now, but you’ll see more predictability and stable pricing in the long run. See the Commercial policy comparison and Farm policy comparison documents, under Product resources, for more information.
Important Notices noting changes specific to the renewal will be included with renewal policy print. If you have specific product questions related to an account, please contact your underwriter.
Where can I view the new PolicyCenter number if I only have the former account number?
When you look up the former account number in Agent Center, the PolicyCenter account number will also be displayed.
Will location and building numbers stay the same as policies move?
No. Locations and buildings will be renumbered when the policy moves to PolicyCenter and updated at each renewal as items are added and removed.
Expiring policy locations and building numbers will be visible in PolicyCenter in the Building Schedule in the Legacy Building Number and Legacy Location Number fields.
Vehicles will also be renumbered with cross-referencing in PolicyCenter.
When can I start working on PolicyCenter renewals?
You’ll receive notification of the PolicyCenter account number when it is successfully created. If manual updates are required to move the account, the account will not be accessible until after the manual updates are completed.
We recommend waiting until 90 days prior to expiration to start your renewal review.
Will the Policy number of the legacy account be the same once it migrates over to PolicyCenter?
For PCIO, the first 2 and last 7 digits of the policy and account numbers will remain the same. Policy Prefix B will change. The account dec number will be changed to zero. The policy dec number will be raised by 1 from the expiring term on Legacy. (Example: ACP BPS 3011234567 becomes Account ACP 3001234567 and Policy BP013021234567). For Harleysville, the account and policy numbers will be a new PolicyCenter number with a zero dec number.
All farm accounts will now begin with the prefix FPK. The first 2 and last 7 digits of the policy and account numbers will remain the same. Policy Prefix B will change and the account Dec number will be changed to zero. The policy Dec number will be raised by 1 from the expiring term on the old system. Use this guide to learn more about farm policy number structure.
Where can I see the new PolicyCenter number if I only have the Legacy number?
When you look up the legacy account number in Agent Center, the PolicyCenter account number will also be displayed.