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Agency Forward Agent Center

Agent sales and service support

As a Nationwide agent, you have access to easy-to-use insurance sales tools and online customer support options.

Not appointed? Explore a Nationwide appointment.
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Digital Solutions
Navigate the industry and stay competitive with digital tools and technology. See how we partner with you.

Provide first-class customer service

Daily customer requests can be time-intensive, but we know that helping customers is critical to your success. Put your trust in our customer service center. Our team will handle your customers' needs, ensuring professional, courteous and complete assistance. 

We adjust staffing based on call volume to make sure your members can reach someone quickly. We also keep records of all calls to promptly address any problems that might occur. 

Let us take these day-to-day tasks off your hands so you can focus on building your business.

Investing in a Service Alliance 360SM program may be a smart business move

Your Personal Lines customers will receive Nationwide’s professional, personalized service so you and your staff can spend more time doing what matters most to grow your agency. Learn more about the Service Alliance 360 options available to you.

Meet your business clients' needs

We can provide top-notch customer assistance to your commercial clients, too. The Commercial Service Center steps in to help your clients with their everyday requests so you can get out of the office and build your business. Each service center representative is fully licensed in commercial products, so they can handle billing issues, requests for amendments or certificates of insurance, and other questions.

Streamline your operations with Agent Center

Create quotes and other transactions quickly using Nationwide’s Agent Center. Whether you’re writing new business or assisting current customers, this online sales support system speeds up your process.

Agent Center also gives you the online sales, service, agency management and training support you need, including:

  • Documents and forms
  • Product manuals and tools
  • Policy management information
  • Agency reporting statements
  • Continuing education
  • Professional certifications and designations

Best-in-class service with a personal touch

When you have a question, we have an answer. When you need help, we’re there for you. Nationwide gives you access to regional decision-makers who can offer expertise in your local market.

Our local claims representatives are on the ground, in your neighborhood and ready to serve. They understand your business, your competitors and the challenges you face. And they’re happy to work side by side with you to help you build plans that build your business.

It’s all part of our commitment to service that can only come from the financial strength, stability and experience in cultivating strong relationships that make for successful agents.

Quick access to underwriters

Nationwide gives you access to experienced underwriters and support staff, providing you with faster and more efficient responses. Our team delivers a broader range of expertise, solving for your needs with a once and done approach.

Empower your customers

With the click of a mouse, your customers can:

  • Review policy information
  • Modify coverages
  • Set up payment preferences
  • Get ID cards 
  • File or check on a claim
By encouraging your customers to sign up for online access at nationwide.com and through the Nationwide Mobile app, you'll have less administrative work slowing you down.

Agency Forward® Featured Content

Guide to agency technology

Adapting your systems can help you succeed in today's changing environment.

Enhancing your website

Improve the client experience and create efficiencies to help prioritize staff time.

Protect clients' data

Actions to protect you and your clients against would-be cybercriminals.
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Insurance terms, definitions and explanations are intended for informational purposes only and do not in any way replace or modify the definitions and information contained in individual insurance contracts, policies or declaration pages, which are controlling. Such terms may vary by state, and exclusions may apply. Discounts may not be applied to all policy coverages.