Service Alliance 360SM Agency Resources

All the information you need in one convenient location

Here you'll find details for agencies about our personal lines customer service program and each of the three tiers: Basic, Essential and Enhanced

Investing in a Service Alliance 360SM program may be a smart business move. Your personal lines customers will receive Nationwide's professional, personalized service so you and your staff can spend more time doing what matters most to grow your agency. Review more about these services in the things to consider document. While Nationwide offers basic service at no charge, the Service Alliance 360 program has two additional service levels, so you can choose one that aligns with your goals. Learn more about the Service Alliance 360 options available to you.

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For additional questions, please contact your sales manager.
1Business hours are defined as 9:00 am – 5:00 pm local agency time, Monday through Friday.
2Policies and coverages will be written on behalf of your agency at 100% new business and renewal commissions, less the applicable SA360 fee.