Service Alliance 360SM Agency Resources

All the information you need in one convenient location

Here you'll find details for agencies about our personal lines customer service program

At Nationwide we believe in creating strong and long-lasting relationships with independent agents and are continuously evolving the way we partner with our agencies.

Investing in the Service Alliance 360SM program may be a smart business move. Your agency will receive the benefits of the Nationwide Service Solutions team acting as an extension of your agency while your personal lines customers will receive Nationwide's professional, personalized service so you and your staff can spend more time doing what matters most to grow your agency.

Learn more about the optional Service Alliance 360SM (SA360) program

The program overview offers details about SA360 and the benefits it provides

Answers questions for agencies considering if SA360 best fits their needs

What to expect if you opt out

Agencies that opt out of the program will be entrusted to manage their personal lines customer relationships. If Service Alliance 360SM is not the right choice for your agency, we've prepared this reference guide to assist you.

Reference guide — Answers questions and provides helpful tools and resources for agencies that choose to service their customers.

Self-service options

Nationwide proudly offers convenient, online self-service capabilities for you and your customers so you can manage your business when and how you choose.

For common customer self-service tasks, the following resources are available

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For additional questions, please contact your sales manager.