Here you'll find details for agencies about our personal lines customer service program
At Nationwide we believe in creating strong and long-lasting relationships with independent agents and are continuously evolving the way we partner with our agencies.
Investing in the Service Alliance 360SM program may be a smart business move. Your agency will receive the benefits of the Nationwide Service Solutions team acting as an extension of your agency while your personal lines customers will receive Nationwide's professional, personalized service so you and your staff can spend more time doing what matters most to grow your agency.
What to expect if you opt out
Agencies that opt out of the program will be entrusted to manage their personal lines customer relationships. If Service Alliance 360SM is not the right choice for your agency, we've prepared this reference guide to assist you.
Reference guide — Answers questions and provides helpful tools and resources for agencies that choose to service their customers.
Nationwide proudly offers convenient, online self-service capabilities for you and your customers so you can manage your business when and how you choose. For common agency self-service tasks you can access our Personal Lines Agency Self-Service Training Resources.
For common customer self-service tasks, the following resources are available
For additional questions, please contact your sales manager.