What is Nurse Triage?
Injuries on the job can happen at any time. Does your company know what to do when an injury occurs? Severe injuries are often self-evident and require immediate action such as calling 911. Some injuries that may seem minor may still need to be seen by a healthcare provider to determine the severity of the injury.
Establishing an effective system to ensure timely reporting and prompt care for ALL work-related injuries maximizes recovery for the injured employee and minimizes the disruption to your operation. Nurse Triage can help you report and determine the appropriate action when dealing with those injuries that are not life-threatening or limb.
For non-life-threatening injuries, Nurse Triage can be the best first course of action. Nurse Triage is a convenient, cost-effective, care-centered resource available 24/7 to support timely reporting and appropriate treatment for non-life-threatening work-related injuries by:
- Using the skills of a registered nurse in the initial assessment of non-life-threatening injuries
- Providing the employee with a user-friendly experience
- Offering guidance from nationally recognized occupational medicine guidelines on the most appropriate medical attention, based on the injury sustained and the jurisdictional workers’ compensation rules
- Providing recommendations and referrals for appropriate medical care if treatment is needed
- Supporting self-care when appropriate for the injury sustained
- Reporting the claim to Nationwide, so that the employer can focus on their employee's well-being and recovery
3 steps to effective Nurse Triage
Step 1: Promote the benefits
- Highlight advantages for both employees and businesses
- Communicate immediate access to registered nurses for initial injury assessments
- Emphasize user-friendly experience and compliance with workers' compensation rules
- Showcase potential for reduced downtime and improved recovery outcomes
Step 2: Know when to call the Nurse Triage hotline
- Provide clear guidelines on when to use the Nurse Triage hotline
- Explain the types of injuries and situations that warrant a call
- Offer training sessions and informational materials
- Reinforce the imporance of using the hotline appropriately
Step 3: Communicate and execute your plan
- Review resources associated with Nurse Triage
- Establish business use expectations
- Formalize the procedure to written policy
- Train key personnel in the process
- Audit Nurse Triage usage and provide additional training or coaching, as necessary
If you contact Nurse Triage, there is no need to report the claim to Nationwide because Nurse Triage will report the claim 24/7. Download the Nurse Triage one-pager for more information.
