Our values

At Nationwide®, we're driven by our values, which help us create engaged associates who are committed to serving you and your plan participants.

Ever since our humble beginnings in 1926 — when a group of farmers collectively sought to help average people safeguard what matters most — we’ve been protecting people, businesses and futures with extraordinary care.

This sense of caring drives our culture. We take care of our associates, so they in turn can show that same extraordinary care to you and your participants in the moments that matter. Nationwide is ranked in the Top 25 on the FORTUNE 100 Best Companies to Work ForTM list and our employee engagement scores are some of the highest in the country. We’re committed to doing the right thing at the right time — and we're excited to share our outstanding service with you.

We value people.

We are customer focused.

We act with honesty, integrity, trust and respect.

We work together to deliver exceptional results.

Why being a mutual company matters

Nationwide is a mutual company. We don't answer to shareholders; nor do we have the pressures of quarterly earnings to hit. This allows us to remain focused on the long term and on what really matters: serving our customers. Our earnings are reinvested to continually improve your experience, whether that’s by testing new technologies in our innovation lab or by rolling out new and valuable services.

Our commitment to this industry has never been stronger. One example of this is our investment in the Nationwide Retirement Institute® (NRI). NRI is focused on research, thought leadership and advocacy surrounding major retirement planning topics and concerns. They simplify the complex (think of Medicare or Social Security) and bring actionable insights and tools to you and your participants to help improve financial outcomes. It's more than simple education; it's life-changing value-add that we don't monetize. We do it because it's the right thing to do. And being a mutual gives us this flexibility.
A focus on giving

"Nationwide is on your side" extends beyond our business. Those are not just words — it’s action. We carefully manage our dollars and time to help solve problems and meet needs across the country.

Find out how we are making a difference
Awards

We're proud to be recognized for our strong results and for helping our customers protect what matters most. For the 10th year in a row, we've won the DALBAR Plan Participant Service Award. Plus, our Marketing team consistently earns first place at the Pension & Investments Eddy Awards. And this list goes on.

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