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Agency Forward Agent Center

Give yourself a competitive edge

Nationwide’s Human Services Agent Certification Program

Our award-winning1 Human Services Agent Certification Program was designed to help you excel in a complex yet caring industry.

The program gives you strategies and insider tips on Nationwide’s human services solutions and the resources available to help you be successful.

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How do I become certified?

  • Complete just a few hours of free online, on-demand modules through Fugent
  • Attend a virtual training session about the unique risks, solutions and trends in the human services industry
  • Learn industry-specific details about human services leads, claims and loss controls
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Why should I become certified?

  • 88% of nonprofit business owners and 87% of health care business owners said they would prefer to work with an insurance agent with specialized knowledge, education and training in their specific industry2
  • 54% of Human Services Certified Agents have seen a 99% increase in new direct written premium3
  • Graduates receive a unique gift package and an invitation to an exclusive virtual graduation ceremony with Nationwide® senior leaders, who will discuss strategies for deepening relationships and growing your book of business with human services clients

"The certification program contributed to our growth. More than anything, it elevated Nationwide's status in our agency. The perspective of the agency is that Nationwide is committed to the human services field by virtue of the program. As a result, there is a higher comfort level placing business with Nationwide."


Michael Hutcherson 
Vice President of NFP
To learn more about the Human Services Agent Certification Program, email
1Nationwide's Human Services Agent Certification Program was a 2020 Silver Stevie Winner with the American Business Awards.
2Nationwide Agency Forward 2021 survey of middle market non-profit and healthcare business owners.
3Based on an analysis of new direct written premium for Nationwide among Human Services Certified Agents between Q4 2018 and Q4 2019.