Self-service made simple

Explore the benefits of self-service for agents and customers

• Agent

  Self-service can help streamline agency activities and provide customers with easy and convenient ways to manage their policies. Agents can:

  • Complete self-service tasks on behalf of customers, such as filing a claim or paying a bill via Agent Center
  • Access and review reports, how-to guides and more to help improve service to customers by understanding the reasons they call customer service
  • Register for live virtual training sessions on servicing topics and self-service capabilities
• Customer

  Give your customers the flexibility they want and share how easy and convenient self-service can be. Customers can:

  • Create an online account or download the Nationwide® Mobile app and have 24/7 secure account access
  • Take care of policy tasks such as getting ID cards, setting up online payments, filing a claim, adding a vehicle or driver and more

  Share the following self-service resources with your customers:
  Member self-service how-to videos
  Member self-service how-to guide