Harnessing innovation to build strength
2024 marked a pivotal year for Nationwide, in which the power of innovation, technology and strategic partnerships propelled us to new heights. We made strides in enhancing financial solutions, protecting homes and recognizing transformative technologies. Our commitment to unlocking our full potential and ensuring lasting financial stability remained unwavering.
This year’s efforts exemplify our actions to deliver extraordinary care, fortify our foundation, and serve the evolving needs of our customers, partners and communities.
Language barriers can make it challenging for consumers to access life insurance and long-term care solutions. Nationwide’s in-language Digital Hub bridges this gap, allowing customers to explore protection options in their preferred languages. This tool helps us build trust and protect more people and families by ensuring easier access.
Nationwide is addressing the retirement income challenge with a new digital tool that offers personalized insights and strategies to millions of customers. My Income & Retirement Planner is empowering individuals to understand their options and helping simplify their path to long-term financial security.
Delays in processing new business can impact both partner and client experiences. The new Nationwide Annuity Pending Business Tracker allows financial professionals to easily track application status, gain real-time updates and set email/text notifications. This can help reduce processing times by 3 to 5 days, making it faster and easier to do business with us.
Innovation drives progress, yet the contributions of inventive talent often go unrecognized. To change this, Nationwide celebrated 39 inventors at its inaugural Patent Award Ceremony, honoring their achievements in securing 55 patents and having 21 patents pending. These innovators are leading the way in developing new processes, products and technologies that protect people, businesses and futures.
Electrical hazards pose significant risks to homeowners. In partnership with Whisker Labs, Nationwide has deployed over 56,000 Ting devices that monitor electrical systems, allowing for early detection and mitigation of potential fire hazards. To date, the Ting devices have identified over 800 significant fire risks in Nationwide customers’ homes across select states; the risks have been remediated through the support of their Fire Safety team.
As savers look for ways to grow and protect their investments, Nationwide Financial’s Investment Management Group continues to enhance its offerings. In 2024, we increased the number of our top-rated Morningstar funds to 461, doubling the count from 2017. This accomplishment, recognized as a key industry benchmark, reinforces our reputation for excellence in financial services.
[1] as of 12/31/2024 © 2025 Morningstar. All Rights Reserved. The information contained herein: (1) is proprietary to Morningstar and/or its content providers; (2) may not be copied or distributed; and (3) is not warranted to be accurate, complete or timely. Neither Morningstar nor its content providers are responsible for any damages or losses arising from any use of this information.
Leak detection that delivers results
Undetected leaks can cause major property damage and costly repairs. Nationwide and Leakbot have expanded their partnership to 16 states, offering Leakbot devices at no additional cost to both new and existing homeowners insurance customers. After a successful pilot program that repaired 90 leaks, including 16 severe cases, Leakbot now provides early leak detection, a free helpline and in-home plumbing services, helping protect homes and reduce damage risks.
Redefining retirement planning
with guaranteed income
With more Americans reaching retirement age and traditional pensions becoming scarce, Nationwide Retirement Solutions is at the forefront of innovative thought leadership and impactful solutions. In 2024, Nationwide partnered with industry stakeholders to expand its Protected Retirement solutions, providing over 300,000 additional participants with reliable income for their retirement.
Highlighting this commitment, President of Retirement Solutions Eric Stevenson testified before the Senate HELP Committee and spoke at the Milken Global Conference, addressing key challenges facing retirement savers and advancing the mission of helping more Americans achieve financial security.
“Nationwide is pushing the boundaries of what it means to be the most customer-focused protection company. This means we’re constantly developing innovative new products, solutions and experiences that deliver on our customers’ protection needs today and into the future.”
— Mike Mahaffey, Executive Vice President and Chief Customer, Strategy & Innovation Officer, Nationwide
Discover how collaboration empowers financial strength through the voices of our partners
Read more meaningful milestones
on our journey
“Strong earnings and capital generation demonstrate resilience and increase our confidence that the multiyear initiatives we’ve undertaken are advancing our performance culture.”
“Strong earnings and capital generation demonstrate resilience and increase our confidence that the multiyear initiatives we’ve undertaken are advancing our performance culture.”