Near or far,
relationships matter.

Providing extraordinary care during a challenging year

We’re grateful for our members, partners, associates and communities as we’ve stood together to address the challenges we faced in 2020. From a global pandemic and economic volatility to severe weather and wildfires, social injustice and political uncertainty. Through all of it, we’re proud to say we delivered on our promises while continuing to grow our business and expand the services and solutions we offer.

Here are a few of the ways we supported our members, partners and communities during the year:

Processed more than $1 billion in COVID-19 related retirement plan loans, withdrawals and beneficiary payments; waived $160,000 in loan and distribution fees

Supported over 750 families across our financial services businesses who lost a loved one to COVID-19 by distributing over $92 million to beneficiaries

Suspended policy cancellations, waived late fees and deferred payment deadlines in cases of hardship to help members stay insured

Provided a one-time premium refund of $50 per policy for personal auto policies to reflect trends in decreased driving

Supported our members through $16.9 billion paid in claims and other benefits, while increasing the use and effectiveness of remote claims-settling tools

Expanded product and service offerings for our business partners

Expanded access to our usage-based insurance solutions, recognizing that our members were driving less during the pandemic and looking for ways to save on their premium

Provided outreach to our communities through partnerships and giving in support of social justice, pandemic relief, hunger relief, blood donations, families in need and catastrophe response