Responding when it
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Iowa agents go the extra mile for customers following derecho

Remote claims handling

When a loss occurs, we want to help you become whole again as quickly as possible. No matter where you are located, we can make it easier (and safer) to get a claim started through the use of our virtual claims tools.

Since March 2020, we’ve increased our use of remote handling tools by 2100 percent.

We now handle 45 percent of property claims via remote inspection — up from only two percent prior to the COVID-19 pandemic.

Remote claims handling

When a loss occurs, we want to help you become whole again as quickly as possible. No matter where you are located, we can make it easier (and safer) to get a claim started through the use of our virtual claims tools.

Since March 2020, we’ve increased our use of remote handling tools by 2100 percent.

We now handle 45 percent of property claims via remote inspection — up from only two percent prior to the COVID-19 pandemic.

Nationwide’s remote claims handling toolbox includes:

ClaimXperience

Similar to Apple’s FaceTime app, our claims associates use video to visually inspect damages and walk you through the process to resolve the claim as efficiently as possible.

Total Loss Express

Through data analysis, we assess the potential total loss of a vehicle. With the owner’s permission, we then move the vehicle to a secure facility for faster inspection. In some cases, the required documentation can be sent electronically for signatures and settlement.

Virtual Appraisal

When damage occurs to your vehicle, you can take photos using a phone and upload and attach them to the claim. This allows us to virtually appraise your vehicle’s damage, providing a convenient option for you and potentially reducing the need for a physical inspection.

Quick Valuation

Our On Your Side® repair shops can use the Quick Valuation app to take photos and identify options for a vehicle that’s considered to be a total loss, potentially eliminating the need for a physical inspection, saving time and helping to expedite the claim.

Hover

Hover converts photos taken by our associates, customers or vendors into a 3D model of roofs and exterior elevations to help us complete an estimate remotely.

Track your claim in real time

Claim Tracker lets you follow your claim in real time from start to finish. You’ll receive claim status text messages when there are updates, helping you stay informed every step of the way.