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Ting helps protect customers’ homes and families from electrical fires. With advanced technology, Ting pinpoints and identifies the unique signals generated by tiny electrical arcs — the precursors to imminent fire risks.

With Ting, customers can expect:

Easy installation

Simply download the Ting sensor app to a smart device and follow along to install Ting within a few minutes.

Peace of mind

Members will receive notifications when a fire hazard is detected.

Repair Credit

If a hazard is identified by Ting, members are eligible for a $1,000 repair credit to fix it.

Testimonials

"Immediately after receiving my device, it detected a potential fire hazard. With the advice from the Ting experts, we were able to take care of the problem and stop a potential threat."

"Thank you for your help. A fire is one of my biggest fears. I have several pets and would not want to lose my family. I am a Ting groupie now."
"There was an electrical surge in a ground wire between our house and detached garage. Ting called and notified us that evening. They had me turn off the power and isolate the potential area. Ting arranged for an electrician to come out, diagnose the problem, and repair the issue. We now have a more secure electrical line and peace of mind."

Partnering with Ting to help prevent electrical fires in our member's homes

Gain insights from our executive leadership and the CEO of WhiskerLabs, the innovator behind Ting, as they share how this advanced technology helps mitigate the risk of electrical fires in our member's homes.

FAQs
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Nationwide is offering a Ting sensor and five year fire prevention service to policyholders at no additional charge. After the initial five year service period Nationwide will communicate any potential updates to the program. If the program concludes, program participants will have the option to continue the Ting service after the initial service period by renewing directly with Whisker Labs at the their then-current rates.

Ting is proven to help prevent electrical fires, which are one of the most devastating types of house fires.

It is very easy! It typically takes, 2-5 minutes to complete the Ting installation. Ting is designed to be entirely do-it-yourself (DIY,) no matter your comfort or skill level with technology. Simply download the Ting app from the Google Play Store or App Store and the Ting app will guide you through the setup process.

A smartphone and a 24/7 Wi-Fi connection with internet access are required to install Ting. Note: The Ting app is not compatible with desktops or laptop computers.

Ting should be installed as soon as you receive it so that it can immediately help protect your home from electrical fire risk.

No. Ting is a smart home service with an intelligent plug-in sensor at its core. The Ting app facilitates the installation of the Ting sensor and keeps you in the know. Most importantly, if a fire hazard is identified, the service includes access to the Ting Fire Safety team who will lead you through every step to resolve the hazard and keep you safe. The Ting service also includes a $1,000 repair credit for Ting-identified electrical fire hazards.

Ting detects micro-arcing, the precursor to electrical fires, that develops in faulty wiring, loose connections, and malfunctioning devices (e.g. arcing in a wall outlet, your home’s electrical panel, a heated blanket). Ting also detects hazards linked to the power coming into your home, like utility equipment that may need repair. Ting does not contain any other technology such as microphones, cameras, or motion detectors.

If Ting detects a fire hazard in your home, you will receive:

  1. An App Notification
  2. A personal text from a Ting Fire Safety Engineer
  3. A personal phone call from a Ting Fire Safety Engineer
  4. A personal email

While we hope that you never receive a Ting fire hazard notification, if you do, it is imperative to respond immediately to the Ting Fire Safety Team as your house is in danger. When a fire hazard is detected, an experienced Ting Fire Safety Engineer will walk you through the details of the hazard that Ting has identified along with a plan to resolve the hazard. If needed, a visit from a licensed electrician will be coordinated with you to find and fix the hazard. The Ting Remediation Credit will cover a lifetime total of up to $1,000 of the electrician’s service, which usually will cover all costs.

The data collected will include status of the device (active/inactive), power quality events and any identified fire hazards. The data collected won’t be shared with third parties for marketing purposes. It may be used for insurance underwriting eligibility, pricing and servicing the policy. Nationwide may use it to assist in making liability and coverage determinations or in fraud investigations. Nationwide may also share data with third-party vendors or your agent for research, product development and other program and insurance services.  

For questions related to the device, installation, Wi-Fi connectivity, app connectivity, wiring questions, responses to notifications, or user data privacy, contact help@whiskerlabs.com.

For questions regarding the program, agents should contact their Sales Manager, Field Product Manager or email nwsmarthome@nationwide.com.

The smart home monitoring system and related support will be supplied by the third-party device provider and maker. Nationwide is not responsible for the system, installation, or any home monitoring. To be eligible for this offer, the customer must have an active Nationwide homeowners policy.

NPC-1091AO (02/25)