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Ting helps protect customers’ homes and families from electrical fires. With advanced technology, Ting pinpoints and identifies the unique signals generated by tiny electrical arcs — the precursors to imminent fire risks.

With Ting, customers can expect:

Easy installation

Simply download the Ting sensor app to a smart device and follow along to install Ting within a few minutes.

Peace of mind

Customers will receive notifications when a fire hazard is detected.

Testimonials

"Immediately after receiving my device, it detected a potential fire hazard. With the advice from the Ting experts, we were able to take care of the problem and stop a potential threat."

"Thank you for your help. A fire is one of my biggest fears. I have several pets and would not want to lose my family. I am a Ting groupie now."
"There was an electrical surge in a ground wire between our house and detached garage. Ting called and notified us that evening. They had me turn off the power and isolate the potential area. Ting arranged for an electrician to come out, diagnose the problem, and repair the issue. We now have a more secure electrical line and peace of mind."

Partnering with Ting to help prevent electrical fires in our member's homes

Gain insights from our executive leadership and the CEO of WhiskerLabs, the innovator behind Ting, as they share how this advanced technology helps mitigate the risk of electrical fires in our member's homes.

FAQs
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Ting is proven to help prevent electrical fires, which are one of the most devastating types of house fires.

It typically takes 2 to 5 minutes to complete the Ting installation. Ting is designed to be entirely do-it-yourself, no matter your comfort or skill level with technology. Simply download the Ting sensor app from the Google Play Store or App Store and the Ting sensor app will guide you through the setup process.

A smartphone and a 24/7 Wi-Fi connection with internet access are required to install Ting. Note: The Ting sensor app is not compatible with desktops or laptop computers.

We recommend the Ting sensor is installed within 10 days of receipt to start protecting your home.

No, Ting is a smart home service with an intelligent plug-in sensor at its core. The Ting sensor app facilitates the installation of the Ting sensor and keeps you in the know. Most importantly, the service includes 24/7 monitoring and full engagement with you in the event of a detected fire hazard.

Ting monitors a home’s electrical network for the main precursors to electrical fires: microarcs and sparks that develop in faulty wires, loose connections and faulty appliances or devices. These signals usually develop over weeks and months, so Ting is designed to provide advance warnings to address these hazards before they might develop into an electrical fire. Ting does not contain any other technology such as microphones, cameras or motion detectors.

If Ting detects a potential fire hazard in your home, based on your preferences, you may receive:

  1. An app notification
  2. A personal text from a Ting Fire Safety Engineer
  3. A personal phone call from a Ting Fire Safety Engineer
  4. A personal email

A Ting Fire Safety Engineer will walk you through details on the hazard that Ting has discovered and a plan to resolve/mitigate the hazard. If needed, a Ting-authorized contractor will be dispatched (in full coordination with you) to identify and/or repair the problem. Ting will cover up to $1,000 of the service.

The data collected will include status of the device (active/inactive), power quality events and any identified fire hazards. The data collected won’t be shared with third parties for marketing purposes. It may be used for insurance underwriting eligibility, pricing and servicing the policy. Nationwide may use it to assist in making liability and coverage determinations or in fraud investigations. Nationwide may also share data with third-party vendors or your agent for research, product development and other program and insurance services.  

For questions related to the device, installation, Wi-Fi connectivity, app connectivity, wiring questions, responses to notifications, or user data privacy, contact help@whiskerlabs.com.

For questions regarding the program, agents should contact their Sales Manager, Field Product Manager or email nwsmarthome@nationwide.com.

The smart home monitoring system and related support will be supplied by the third-party device provider and maker. Nationwide is not responsible for the system, installation, or any home monitoring. To be eligible for this offer, the customer must have an active Nationwide homeowners policy.

NPC-1091AO (02/25)