Providing extraordinary
customer care

“Nationwide is automating the ordinary and humanizing the extraordinary to be on the side of customers when they need us.”

— Amy Shore, Executive Vice President and Chief Customer Officer, Nationwide

Digitizing the ordinary, humanizing the extraordinary

Nationwide is using technology to make customer interactions effortless, personal and reassuring.
Members with life policies can now set up and update recurring payments with the assistance of a new guided experience.
Safeguarding client assets is paramount, so we increased confidence among Retirement Plan Sponsors through Nationwide Account Pledge — our commitment to help protect participants if fraud happens.
Nationwide pet insurance members who use PetRxExpressSM save an average of 30%-50% on pet prescriptions at Walmart and Sam's Club pharmacies.1
Expediting service to commercial lines and agribusiness members, we added more data to our vendor database, which helps claims adjusters quickly and easily identify potential providers to help service claims.
Members and agents are saving time with simplified access to policy documents and an enhanced experience with new self-service capabilities.
A streamlined book transfer process now makes it easier than ever for Nationwide’s independent agency partners to submit underwriting and sales book transfers for multiple lines of business.

Helping homeowners protect and grow their home value

To put homeowners in control of their home value, Nationwide offers Home Journey Guide. The digital guidance platform helps users reduce the risk of expensive home repairs with insights to nip potential problems in the bud. It also helps them identify which upgrades may make the biggest impact on their home’s value. And users get access to features and partnerships that help them protect their investment and grow their home’s value.

In 2023, Home Journey Guide will add features and open to non-Nationwide members.

Driving speed and simplicity

Verifying homeowners insurance throughout the mortgage lending process will now be fast and seamless thanks to the modern, digital solution created by Nationwide and Assurant. The integration of Nationwide’s Insurance Verification Digital Product into Assurant’s HOIVerifySM solution significantly improves speed and reduces how often members are contacted to verify their insurance coverage. Available in real time with a secure end-to-end encrypted technology, HOIVerify eliminates the need for phone calls, emails, faxes and paper to verify and renew insurance.

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[1] The percentages are based on program savings over 2021 average retail prescription prices.