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A personal touch
in a digital world
Helping auto insurance customers earn safe driving discounts sooner
SmartRide®
In 2021, we made several enhancements to the popular SmartRide® program, which uses technology to allow customers to earn an auto insurance discount of up to 40% for safe driving. The enhancements offer several new benefits to customers, including helping them earn a discount in as little as 80 days. Customers can also continually improve their discount at each policy renewal, up to 40%, without having to re-enroll in the program. Finally, in response to customer feedback, a new scoring model removes idle time from the factors that determine the discount. These SmartRide enhancements are available now in certain states and will be rolled out aggressively throughout 2022.
Real-time capabilities
Streamlined enhancements
At Nationwide Retirement Solutions, we delivered a more streamlined experience by launching online withdrawals and a withdrawal tracker for participants. We also rolled out a new pre-login web experience for governmental retirement plan participants that delivers educational resources to help participants prepare for retirement.
A new Plan Sponsor Task Center automates notifications for plan sponsors, who can then easily complete key administrative tasks, reducing manual processes. Plan sponsors also have access to a new dashboard that allows them to simplify their experience.
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We are blending solutions that balance simplified, digital self-services with comprehensive support from Nationwide associates. We are working daily to earn customers’ trust.