Member Resource Guide

You belong to a different kind of company, where members like you matter. At Nationwide, phone calls are returned, appreciation is sincere and our promise is backed by care.

We want to make sure you have the information you need to make the most out of your membership. Take a look at some of the services and benefits available to you.


24/7 Account Access

24/7 account access and paperless options

Get secure and convenient access to your account whenever you need it. View and print ID cards and policy documents, request changes to your coverages, make payments or report claims. It’s all at your fingertips. Take a tour of our online services

24/7 claims service

24/7 claims service

From providing a post-accident checklist to offering multiple ways to report and check on a claim, we will do everything we can to get your life back to normal as quickly as possible. Visit our Claims Center

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Our pledge to you

We strive to be reliable and empower you to grow and protect your financial well-being. That's why we created an On Your Side® pledge. Read our pledge


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Unmatched knowledge and solutions to provide you the best advice

We protect members for a lifetime. Your first car. Your first apartment. Your furry friends. A home of your own. Your children’s future. Your weekend escape. Protect every stage of your life

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Getting a new vehicle soon?

Take advantage of this special offer. When you purchase or lease a qualifying new vehicle, you’ll get a cash bonus of up to $500. Find out how easy it is to cash in.

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Making a difference in your life

We keep our members at the heart of everything we do, and we're proud of the customer experience we provide. Learn how our associates have helped members and stayed true to our On Your Side® pledge. See their stories