Payment preference options for claims and refunds

• Refunds methods

  We realize refunds aren't an everyday occurrence, but we want you to be prepared if and when they happen.

  Note: If your most recent payment was by debit/credit card, and your refund is for less than the last payment, your refund will be sent back to the card. If you’re already enrolled in Automatic payments, we’ve also got you covered. Any refunds will be deposited into the bank account you’ve provided.

  To set up electronic payments for any future refunds:

  1. Log in to your Nationwide online account.
  2. Navigate to Payment Preferences.
  3. Scroll down to Saved Refund Methods and click Add Refund Method.
  4. Enter your checking or savings account information.
  5. Read and agree to the terms of the authorization agreement.
  6. Review and submit your changes.

  J.P. Morgan Digital Refund Option

  Nationwide® has partnered with J.P. Morgan to offer you a safe and secure online option to receive your Nationwide policy refund quickly.

  You can choose a checking or savings account from the bank of your choice and do not need to be a J.P. Morgan account holder to use this refund option. You are eligible for this option if you:

  • Don’t already have a digital refund method on file
  • Have provided us a current and valid email address 

  If you are eligible for this option and are owed a refund, you’ll receive an email labeled "Nationwide < donotreply@jpmorgan.com > .”

  Please note that:

  • It is safe to open the email and complete the steps
  • The link in the email will guide you through the process of accepting your pending refund

  The benefits of electronic payments include: 

  • It’s faster: Customers can get paid within 48 hours instead of waiting for a check to arrive in the mail
  • It’s safer and more secure: Items can get lost in the mail or misplaced, but the Chase transaction provides a high level of security with a trusted financial institution 
  • It’s more convenient: It's easy to sign up for text or email notifications; you'll know the moment your refund is available, and the online process will take only 5 minutes
  • It's free: There are no processing fees 
• Auto claims

  You have a couple paperless options for handling an auto claim:

  1. Let us work with the repair facility directly to discuss estimate approvals and pay the facility for the appropriate repairs.
  2. Have us deposit claim payments directly into your checking or savings account. 

  Either way, you’ll pay your deductible (the amount you owe out of pocket) to the shop when you pick up your vehicle.

  If you choose the second option, please inform your claims associate, then:

  1. Log in to your Nationwide online account.
  2. Click Claims under your Auto Policy.
  3. Click Claim Payment Options.
  4. Select or enter your checking or savings account information.
  5. Save your changes.

  Note: You may not be eligible to receive electronic payment directly in all situations, for example, if:

  • Your vehicle is financed or leased
  • The repair facility is paid directly
  • You would like to receive a paper check in the mail
  • Multiple parties are entitled to receive payment
• Property claims

  Once your property damages have been estimated and reviewed with you, we’ll issue payment to you and/or the contractor. The payment will be the amount of the damage estimate minus your deductible (the amount you owe out of pocket). If you have a mortgage on your property, the mortgage company may be included on the payment. 

  To update your claims payment options: 

  1. Log in to your Nationwide online account.
  2. Click Claims under your Homeowners, Condo or Renters Policy. 
  3. Click Claim Payment Options.
  4. Select or enter your checking or savings account information.
  5. Save your changes.