Cardholder Agreement

Nationwide Bank® Visa Buxx Card

Cardholder Agreement


Terms and Conditions for the prepaid card

This document constitutes the agreement ("Agreement") outlining the terms and conditions under which a Prepaid Visa Card ("Card") has been issued to you. By accepting and using this Card, you agree to be bound by the terms and conditions contained in this Agreement. In this Agreement "Parent" means either the parent or legal guardian of the Teen. “Teen” means a child of the Parent, who is authorized by the Parent to use the Card. The words “you, “your” and "yours" means the Parent, Teen, or anyone authorized to use or accept a Nationwide Bank Visa Buxx Card. “Gift Giver” means a person that the Parent authorizes to fund the Card. The words "we," "us," and "our" mean NATIONWIDE BANK our successors, affiliates or assignees. You agree to sign the back of the Card immediately upon receipt. The Card will remain the property of NATIONWIDE BANK and must be surrendered upon demand. The Card is nontransferable, and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. Please read this Agreement carefully and keep it for future reference.


The Card is a proprietary form of a Visa stored value card. The card accesses a special account you have opened on behalf of the Teen, who is authorized to use the Card to access the funds in such account. The Card is not a credit card. The Card is loaded with a specific claim on goods and services, redeemable anywhere Visa debit cards are accepted. The Card is not connected in any way to any other account. The unused balance on your Card does not earn interest.

Authorized Users

You may permit another person to have access to the Card or Card number. However, if you do, you are liable for all charges and fees incurred by any other person you have authorized. You are wholly responsible for the use of the Card according to the terms of this Agreement.

Activating the Card

Your card will need to be activated before it is used. You can activate by calling toll-free 1-866-213-3293 or by visiting

Using Your Card

You may use your Card as often as you like to obtain goods and services up to the value of the Card. Each time you or the Teen uses the Card; the amount of the transaction will be debited from the remaining value on the Card. Neither you or the Teen is allowed to exceed the balance available on the Card by any individual or series of purchases. If either you or the Teen makes a purchase which exceeds the balance on the Card, you shall remain fully responsible for either the amount of the purchases approved or the cash withdrawn, plus a non-sufficient funds fee of $10.00 per transaction, which exceeded the balance available on the Card. We also reserve the right to automatically debit the non-sufficient funds fee from current or future transfers of funds to the Card, or any other account you maintain at Nationwide Bank. We recommend checking the balance of your Card before using it. It is your responsibility to comply with all laws when using your Nationwide Bank Visa Buxx Card. You agree to hold us harmless for any damages or other liability arising from transactions initiated by you for the purpose of conducting illegal activity. The card cannot be used if the card is cancelled or for gambling. You cannot place a “stop payment” on any Card transaction after it has been completed. We reserve the right to decline authorization of transactions for activities we believe may violate law or pose significant risk to us or our customers.


Your Nationwide Bank Visa Buxx Card may be used to:


When a parent orders a Nationwide Bank Visa Buxx Card for the first time, the minimum card value is $20.00 and the maximum card value is $100.00. After the Teen receives the Card, the minimum reload value is $10.00 and the maximum reload value is $200.00 per card, per week. The standard weekly transaction limit for purchases is $800.00. The maximum amount allowable for cash withdrawals from ATMs and cash advances from Financial Institutions that accept Visa debit cards is limited $200.00 per seven day period. You may elect to not allow cash withdrawals on your Teen’s Card and you may designate a withdrawal limit less than the maximum allowed. The maximum Card value is $1,000.00. If the Card has $1,000.00 available for purchases or cash withdrawals, additional amounts may not be loaded onto the Card.

ATM Usage

There is no fee for using your Card at Nationwide Bank or Allpoint ATMs. If you use your Card at other ATMs, including those displaying the Visa/Plus logos, there is a $1.00 fee, and the ATM terminal owner may charge additional fees and “surcharge” for ATM transactions.

Reloading Your Card

You or an approved designated Gift Giver may load value up to 5 times in one month onto the Card. Upon authorization, this will cause monies to be funded into the Card and be available for use by the Teen to make designated transactions.

Gaming and Wagering Transactions

The Card is not to be used for any gaming or wagering transactions, including transactions for casino chips, bets, wagers, Internet gambling or any other gaming or wagering transaction. We will decline transactions for casino chips, bets, wagers, Internet gambling or any other gaming or wagering transaction.

Card Activity Information

You can review the Card balance and transaction activity by calling toll-free 1-866-213-3293 or by visiting This information is available to you 24 hours a day, 7 days a week. You are responsible for keeping track of the available balance on your Card. We strongly urge you to review regularly your Card's online transaction history. Your failure to review could affect your rights with regard to unauthorized transactions or transaction errors. The Card account number and some of the information requested when you activated the Card are required for authentication.

Card Expiration

The Card will expire on the expiration date that is printed on the front of the Card. After the expiration date, the Card may no longer be used.

Card Liquidation

You may elect to have the remaining balance on your Card sent to you by check before the Card expiration date by calling 1-866-213-3293. We will deduct a $5.00 liquidation fee from your available Card balance.

ID Theft

To protect our accountholders, we will verify the accountholder's identity during the account opening process or at other times that we deem reasonable. If we are not able to form a reasonable belief as to the accountholder's identity, or if we have reason to suspect potential identity theft, we will notify the accountholder of the needed information: (A) At the accountholder's current address; or (B) By any other means of communication that we and the accountholder have previously agreed to use. If you have any questions regarding our procedures, please notify us by calling our customer service center (1-877-422-6569).

Replacement Cards

If the Card is lost or stolen or damaged please call us at 1-866-213-3293 so the card can be disabled. If our records show that there is still an available balance remaining on the Card, we will cancel the original Card and send you a replacement Card by regular mail. The replacement Card will be in the amount of the available balance on your lost or stolen Card at the time you notified us. We will deduct a $5.00 replacement fee from your available balance. We cannot provide a replacement Card if you do not have your Card number available.

Address Changes

As part of our processes to protect our cardholders, we will verify all address change requests so that we may form a reasonable belief that only authorized address changes are processed. As one of our safeguards, we will not issue a card or other access device until we have successfully verified any requested address changes. In accordance with our policies and procedures, and for the purpose of assessing the validity of requested address change, we will notify the cardholder of the address change request: (A) At the cardholder's former address; or (B) By any other means of communication that we and the cardholder have previously agreed to use. If your address changes, we have an incorrect address for you, or if you have any questions regarding our procedures, please notify us by calling our customer service center (1-877-422-6569).

Returns and Refunds

If you are entitled to a refund, for any reason, for goods or services obtained with the Card, you agree to accept credits to the Card for such refunds.

Transactions Made in Foreign Currencies

If a transaction is made in a foreign currency, we and Visa International will convert the transaction into a U.S. dollar amount. Visa will act in accordance with their operating regulations and conversion procedures in effect at the time the transaction is processed. A rate selected by Visa from the range of rates available in wholesale currency markets for the applicable central processing date, which rate may vary from the rate Visa itself receives, or the government-mandated rate in effect for the applicable central processing date, in each instance, plus or minus any adjustment determined by the Issuer. The currency conversion rate calculated in this matter that is in effect on the processing date may differ from the rate in effect on the transaction date or the posting date. When any transaction must be converted back into a foreign currency because of a refund or other reversed transaction, the same currency conversion formula will apply. Transactions made in foreign/international countries in foreign currency will be charged a currency conversion fee of 1.0%.


You should get a receipt at the time you make a transaction using the Card. You agree to retain your receipt to verify your transactions.


Please refer to the Nationwide Bank Notice of Privacy Policy concerning information collection and sharing, a copy of which can be obtained on our website at or by calling us at 1-877-422-6569.

Our Liability for Failure to Complete Transactions

If we do not properly complete a transaction from the Card on time or in the correct amount according to our Agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

Your Liability for Unauthorized Transactions

Contact us AT ONCE if you believe the Card has been lost or stolen. Call 1-866-213-3293 toll-free immediately to report a lost or stolen card. If you tell us within 2 business days after you discover the loss or theft of the Card you may not be responsible for any losses. If you fail to notify us within 2 business days you will be responsible for up to $50 of any losses resulting from the loss or theft.

Other Terms

The Card and your obligations under this Agreement may not be assigned. We may transfer our rights under this Agreement. Use of the Card is subject to all applicable rules and customs of any clearinghouse or other association involved in transactions. We do not waive our rights by delaying or failing to exercise them at anytime. If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity or enforceability of any other provision of this Agreement shall not be affected. This card is issued by NATIONWIDE BANK, pursuant to a license from Visa U.S.A. Inc. This Agreement is governed by Federal law and the laws of the State of Ohio to the extent that Federal law is not controlling.

Amendment and Cancellation

We may amend or change the terms of this Agreement at any time. You will be notified of any change in the manner provided by applicable law prior to the effective date of the change by sending a notice to you to your last address as shown on our records. However, if the change is made for security purposes, we can implement such change without prior notice. We may cancel or suspend the Card or this Agreement at any time. You may cancel this Agreement by returning the Card to us. Your termination of this Agreement will not affect any of our rights or your obligations arising under this Agreement prior to termination.

Information About Your Right to Dispute Errors

Telephone us at 1-866-213-3293, as soon as you can, if you think your receipt is wrong or if you need more information about a transaction. We must hear from you no later than 60 days after the date of the transaction in question and you must provide the following information:

If you provide this information orally, we may require that you send your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit the Card within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within 10 business days, we may not credit the Card. For errors involving a recently issued Card, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. We will tell you the results within three business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that were used in the investigation.

Schedule of Fees and Charges

There are no fees to use the card to purchase goods or services. Except where prohibited by law, the following fees may apply and may be deducted from the balance available on the card:

Account Set-up Fee: $5.00

Card Replacement: $5.00

Inactive Fee: $1.00 per month
(after 6 consecutive months of no transactions, the card will be charged $1.00 per month until the balance is depleted or make another transaction)

Visa/Plus Network ATM cash withdrawal and balance inquiry: $1.00 per transaction
(the terminal owner may charge additional fees and “surcharges” for ATM transactions)

Cash Advance Fee: $2.50

Fund Load Fee: $2.00 per funding transaction
(this fee will be waived when a Nationwide Bank debit or credit card is used as your Funding Account)

Value Unload/Check Issuance Fee (Liquidation Fee): $5.00

Foreign Currency Conversion: 1.00% of transaction amount

Non-Sufficient Funds Fee: $10.00

Express Delivery Fee: $10.00


To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.

What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.

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